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I can't get my energy back on

Reconnect your gas after running out of smart PAYG credit – using your EDMI meter

Your gas meter will get disconnected if your balance has dropped to £0. So the first thing you need to do is top back up with credit.

Once you've done that, you're ready to turn your gas back on through your EDMI meter.

How it works:

  1. Top up with credit
  2. Turn off all your gas appliances
  3. Press and hold the 'OK' button to wake the meter up
  4. The screen shows as ‘supply disabled’
  5. Press OK
  6. The screen shows ‘Supply: Armed’ press OK
  7. The screen shows ‘enable’ press OK
  8. The screen should then show ‘enabled’, and valve will open
  9. Wait for 2-3 minutes until you turn any appliances on

Can you access your meter safely?

Don’t access your meter if you need to stand on something to reach it or if your meter or its pipes or wires are damaged. Please get in touch and avoid putting yourself at risk.