No electricity after being away on holiday – why this can happen with a prepayment meter (not smart)

Before going away, you need to put enough credit on your meter to cover:

  • The energy you use while on holiday (e.g. for your fridge, freezer and any electrical appliances left on standby)
  • Your daily standing charges
  • Any debt repayments
  • Any emergency debt you owed before going away

If you didn't put enough credit on your meter to cover these costs, you'll now see the word 'DEBT' on your meter display. This debt figure might also cover the friendly non-disconnect energy you might have used when you first ran out of credit.

We'll automatically take a payment for this debt from your meter as soon as you next top up with credit. You'll only get your energy supply back up and running once you've paid off your debt in full.

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