Why has my bill been taken in full from my bank? I've just set up a monthly Direct Debit amount.

When you change your payment plan to monthly Direct Debit we produce an up to date bill which needs to be paid. This is so you start with a zero balance on your new payment plan.

You can either pay this in full at the same time of setting up your new payment plan or we will apply for it via Direct Debit 14-days from the bill being produced.

You should be informed of this when agreeing to the new payment plan. We also advise of this on the bill which is issued to you after completion of the payment plan change.