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Smart Pay As You Go

How to top up your smart meter when you're paying by PAYG


Top up on the app

  1. Open the app and tap “Top up your balance” for electricity or gas
  2. Tell us how much credit you want to add
  3. Give us your payment details (or choose Apply Pay, if available)
  4. Submit your payment

Download on the App StoreGet it on Google Play
 

Top up online in MyAccount

  1. Log in to MyAccount and click “Top up your balance” for electricity or gas
  2. Tell us how much credit you want to add
  3. Give us your payment details (or choose Apply Pay, if available)
  4. Submit your payment

Log in to MyAccount

Top up by phone

  1. Call us at any time of day or night - and select option 1
  2. Enter your EDF account number, top-up ID or phone number
  3. Give your credit or debit card details, and confirm payment

Call 03330 069 950(1)

 

Calling from a number that's not linked to your EDF account?

Talk to one of our energy specialists. They'll take your details and help you top up. We're open Monday to Thursday 9am to 5pm; Friday 9am to 4pm.


 

Top up at a PayPoint store

  1. Take your top-up barcode to your nearest PayPoint retailer (you don't get a top-up card any more)
  2. Buy your credit
  3. Keep your receipt as it gives your Unique Transaction Reference Number (UTRN)

Find your nearest PayPoint

 

Where to find your barcode?

We'll send you a letter or email with your barcode when your PAYG account is first set up; or find it in your EDF app. You can ask us for a new barcode by sending an email to hello@edfenergy.com – please include your account number.