How to top up your smart PAYG meter
Top up on the app
- Tap “Top up your meter” on the home screen of your EDF app
- Choose the amount you want top up or enter in other amount
- Tap “Confirm top-up”
- Enter your credit or debit card details (you can save your card for quicker future payments) Are my card details secure?
- Click “Top up now”
Top up online in MyAccount
- Go to 'My payments' and select 'Top up meter'.
- Enter your credit or debit card details (you can store these to make it easier next time)
- Click 'Pay now'
Top up by phone
- Call us at any time of day or night - and select option 1
- Enter your EDF account number, top-up ID or phone number
- Give your credit or debit card details, and confirm payment
Call 0333 009 7111(1)
Top up at a PayPoint store
- Take your top-up card (or just the top-up ID that's given on the card) to your nearest PayPoint retailer
- Buy your credit
- Keep your receipt as it gives your Unique Transaction Reference Number (UTRN)
Notes
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Calls may be monitored and recorded as part of our customer care programme. Calls to 0800 numbers are free from BT landlines; other network operators' charges may vary.