Back to Help Centre

Meters and meter readings

I have a smart meter...

Change
Yes

My meter is running as an Economy 7 meter (I pay two electricity rates)...

How to read an Economy 7 electricity smart meter with three grey buttons

About your smart meter reading

Normally, a smart meter sends us your readings automatically. So please only give us a reading if we've asked you to do this.

If we've asked you for a reading, please take it from the meter itself – not your in-home display. Your meter is usually on a wall or board; your in-home display either plugs into a socket or runs on batteries.

It looks like you have a Honeywell Elster AS300P (SMETS1) smart meter. Follow these steps to read the two rates on your electricity meter:

  1. Press the middle grey button to see 'IMP R1'
  2. Write down the numbers you see in front of the ‘kWh’ – this is your Rate 1 meter reading
  3. Now press the middle grey button again to see 'IMP R2'
  4. Write down the numbers you see in front of the ‘KWh’ – this is your Rate 2 meter reading
Tips to read your meter

Read the numbers from left to right; ignore any zeroes at the beginning and any numbers after the decimal point.

Need to read your smart gas meter too? Find out how to read your gas smart meter