How emergency credit works on your electricity prepayment meter (not smart)

We never want you to be without an energy supply, so we put £10 of emergency credit on your electricity prepayment meter. This gives you some extra time to get to the shop and top up.

You can use your emergency credit when the balance on your electricity meter drops to 50p or less. This is when your meter will give you a warning beep and you'll see a flashing 'e' on the screen.

To start using your emergency credit, just take your key out of the meter, then put it back in.