Meter and meter readings
I'm having trouble with a...
I'm having trouble with...
The problem is with my...
The problem is...
How emergency credit works on a gas prepayment meter (not smart)
We never want you to be without an energy supply, so we put £6 of emergency credit on your gas prepayment meter. This gives you some extra time to get to the shop and top up.
You can use your emergency credit when the balance on your gas meter drops to £0.
To start using your emergency credit, just take your card out of the meter, then put it back in.
Did that solve your problem?SolvedI still need help
Leave feedbackLog into MyAccountHelp Centre home
We're glad we could help.
Looks like you need some more help
Contact UsGive feedbackHelp Centre home
Get in touch