How emergency credit works on a gas prepayment meter (not smart)

We never want you to be without an energy supply, so we put £10 of emergency credit on your gas prepayment meter. This gives you some extra time to get to the shop and top up.

You can use your emergency credit when the balance on your gas meter drops to £0.

To start using your emergency credit, just take your card out of the meter, then put it back in.

Did that solve your problem?

SolvedI still need help

Excellent news!

We're glad we could help.

Log into MyAccountHelp Centre home

Looks like you need some more help

Get in touch

Contact UsHelp Centre home