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Access emergency credit for smart PAYG – with your GEO Duet in-home display

You have £10 of emergency credit on your electricity meter, and £10 on your gas meter. It's there if you need a bit of time to top up when your balance gets low.

You can activate your emergency credit when your balance drops below £1 – but before your credit runs out.

Follow these steps to activate your emergency credit through your GEO Duet in-home display:

  1. Press the middle button to select 'More' when the home screen shows the fuel you need
  2. Press the middle button to select 'menu'
  3. Use the down arrow to scroll to ‘Emergency £’
  4. Press the middle button to select 'Emergency £'
  5. Press the middle button to ‘Accept’
We'll automatically take a payment for any emergency credit you've used when you next top up. Your meter will disconnect if your £10 of emergency credit runs out – unless it happens during our friendly non-disconnection times.