Loft insulation questions 1 2 3 All questions must be answered, unless marked (optional)Loft insulation questions Where was the lead generated? BAU D2D If a customer answers that their existing insulation is more than 200mm or that their loft in not accessible then advise them that their property is not suitable for loft insulation. Is there any existing loft insulation present? No Yes - Less than 200mm Yes - More than 200mm Unsure Is the loft space easily accessible? Yes No Unsure Customer adviceAdvise the customer their property is not suitable for loft insulation. Customer adviceAdvise the customer their property may not be suitable for loft insulation. But carry on with the questions. Is the head height more than 1.4 meters at the apex of the roof? Yes No Unsure Customer adviceProceed but warn the customer that the installer may not be able to install loft insulation. Is the loft used for storage? Yes - Customer will clear Yes - Customer cannot clear No Customer adviceAdvise the customer that there will be an extra charge for loft clearance. Adviser actionCarry on with the questions Are there any signs of damp in the loft space? Yes No Unsure Customer advice Advise the customer a survey is required to determine the best course of action.However we'll carry on with the questions. Do you have a water tank in the loft space? Yes No Unsure Do you know the m2 of the loft space? Yes No Enter loft size in m2 (optional) Do all interior doors have a minimum gap at the bottom of 10mm? Yes No Unsure Customer adviceAdvise the customer they're likely to need additional work to ensure adequate ventilation Customer adviceAdvise the customer they may need additional work to ensure adequate ventilation. Do you have any mechanical ventilation in your wet rooms (kitchens and bathrooms)? Yes No Unsure Customer adviceAdvise the customer they're likely to need additional work to ensure adequate ventilation Customer adviceAdvise the customer they may need additional work to ensure adequate ventilation. Is there any ventilation in your windows? Yes No Unsure Customer adviceAdvise the customer they're likely to need additional work to ensure adequate ventilation Customer adviceAdvise the customer they may need additional work to ensure adequate ventilation.
1 2 3 All questions must be answered, unless marked (optional)Loft insulation questions Where was the lead generated? BAU D2D If a customer answers that their existing insulation is more than 200mm or that their loft in not accessible then advise them that their property is not suitable for loft insulation. Is there any existing loft insulation present? No Yes - Less than 200mm Yes - More than 200mm Unsure Is the loft space easily accessible? Yes No Unsure Customer adviceAdvise the customer their property is not suitable for loft insulation. Customer adviceAdvise the customer their property may not be suitable for loft insulation. But carry on with the questions. Is the head height more than 1.4 meters at the apex of the roof? Yes No Unsure Customer adviceProceed but warn the customer that the installer may not be able to install loft insulation. Is the loft used for storage? Yes - Customer will clear Yes - Customer cannot clear No Customer adviceAdvise the customer that there will be an extra charge for loft clearance. Adviser actionCarry on with the questions Are there any signs of damp in the loft space? Yes No Unsure Customer advice Advise the customer a survey is required to determine the best course of action.However we'll carry on with the questions. Do you have a water tank in the loft space? Yes No Unsure Do you know the m2 of the loft space? Yes No Enter loft size in m2 (optional) Do all interior doors have a minimum gap at the bottom of 10mm? Yes No Unsure Customer adviceAdvise the customer they're likely to need additional work to ensure adequate ventilation Customer adviceAdvise the customer they may need additional work to ensure adequate ventilation. Do you have any mechanical ventilation in your wet rooms (kitchens and bathrooms)? Yes No Unsure Customer adviceAdvise the customer they're likely to need additional work to ensure adequate ventilation Customer adviceAdvise the customer they may need additional work to ensure adequate ventilation. Is there any ventilation in your windows? Yes No Unsure Customer adviceAdvise the customer they're likely to need additional work to ensure adequate ventilation Customer adviceAdvise the customer they may need additional work to ensure adequate ventilation.