All questions must be answered, unless marked (Optional) Please provide your feedback below 1. Overall, how satisfied or dissatisfied are you with your experience of buying a heat product from EDF and their partners? Very dissatisfied Somewhat dissatisfied Neither satisfied nor dissatisfied Somewhat satisfied Very satisfied 2. How likely or unlikely would you be to recommend EDF and their partners to your friends and family? Very unlikely Somewhat unlikely Neither unlikely nor likely Somewhat likely Very likely 3. Which of the following, if any, were your main reasons for choosing to get a heat product from EDF and their partners? Select all that apply to you. (Optional) Replacing a broken heating system Energy bill savings Environmental benefits Available funding Making my home more comfortable Recommendations from friends or family EDF marketing Other (please specify...) Other (Optional) How satisfied or dissatisfied were you with each of the following? 4. Finding information on EDF’s website Very dissatisfied Somewhat dissatisfied Neither satisfied nor dissatisfied Somewhat satisfied Very satisfied 5. Communication with the installation partner Very dissatisfied Somewhat dissatisfied Neither satisfied nor dissatisfied Somewhat satisfied Very satisfied 6. Getting a quote Very dissatisfied Somewhat dissatisfied Neither satisfied nor dissatisfied Somewhat satisfied Very satisfied 7. Getting the product installed in your home Very dissatisfied Somewhat dissatisfied Neither satisfied nor dissatisfied Somewhat satisfied Very satisfied 8. Support with getting funding Very dissatisfied Somewhat dissatisfied Neither satisfied nor dissatisfied Somewhat satisfied Very satisfied 9. Is there anything EDF and their partners could have done better? This might relate to the points above, or any other contact you had with them. (Optional)