All questions must be answered, unless marked (optional) Please provide your feedback below 1. Overall, how satisfied or dissatisfied are you with your experience of buying a heat product from EDF and their partners? 1Very dissatisfied 2Somewhat dissatisfied 3Neither satisfied nor dissatisfied 4Somewhat satisfied 5Very satisfied 2. How likely or unlikely would you be to recommend EDF and their partners to your friends and family? 1Very unlikely 2Somewhat unlikely 3Neither unlikely nor likely 4Somewhat likely 5Very likely 3. Which of the following, if any, were your main reasons for choosing to get a heat product from EDF and their partners? Select all that apply to you. (optional) Replacing a broken heating system Energy bill savings Environmental benefits Available funding Making my home more comfortable Recommendations from friends or family EDF marketing Other (please specify...) Other (optional) How satisfied or dissatisfied were you with each of the following? 4. Finding information on EDF’s website 1Very dissatisfied 2Somewhat dissatisfied 3Neither satisfied nor dissatisfied 4Somewhat satisfied 5Very satisfied Not applicable 5. Communication with the installation partner 1Very dissatisfied 2Somewhat dissatisfied 3Neither satisfied nor dissatisfied 4Somewhat satisfied 5Very satisfied Not applicable 6. Getting a quote 1Very dissatisfied 2Somewhat dissatisfied 3Neither satisfied nor dissatisfied 4Somewhat satisfied 5Very satisfied Not applicable 7. Getting the product installed in your home 1Very dissatisfied 2Somewhat dissatisfied 3Neither satisfied nor dissatisfied 4Somewhat satisfied 5Very satisfied Not applicable 8. Support with getting funding 1Very dissatisfied 2Somewhat dissatisfied 3Neither satisfied nor dissatisfied 4Somewhat satisfied 5Very satisfied Not applicable 9. Is there anything EDF and their partners could have done better? This might relate to the points above, or any other contact you had with them. (optional)