What do we mean by 'paperless'?
It means you’ll receive less clutter in the post as we’ll send you email alerts instead of a letter. Plus, you’ll still be able to access all of your important documents securely, anytime – just as you do now.
Email alerts include:
- bills
- read reminders
- annual statements
- information on your tariff ending
- and any other information.
You can also request a paper bill, free of charge, anytime and if you want to go back to paper all you need to do is update your preferences in MyAccount.
Please note: occasionally we’ll still be required to contact you by post.