Skip to main content

You're about to go paperless

Click the button below and we'll update your account within 48 hours. Meaning you'll soon have less paperwork cluttering up your home.

What do we mean by 'paperless'?

It means you’ll receive less clutter in the post as we’ll send you email alerts instead of a letter. Plus, you’ll still be able to access all of your important documents securely, anytime – just as you do now.

Email alerts include:

  • bills
  • read reminders
  • annual statements
  • information on your tariff ending
  • and any other information.

You can also request a paper bill, free of charge, anytime and if you want to go back to paper all you need to do is update your preferences in MyAccount.

Please note: occasionally we’ll still be required to contact you by post.