Energy Switch Guarantee is an agreement between energy suppliers to make the switching process easier. When you join EDF, we'll handle everything for you. This means:
- The switching service is free and once you've chosen your tariff, you won't have to do anything else. We'll complete the switch for you, including contacting your current provider to let them know you're leaving.
- Your energy supply won't be interrupted.
- The switch won't take longer than 21 days, from the date we receive your application.
- If you change your mind you'll have 14 days to cancel at no extra cost.
- Your old provider will send you a final bill within six weeks of switching. If they owe you any money, you'll receive it within 14 days of the bill.