All questions must be answered, unless marked (Optional) Your details Your name Your manager Your managers name will help us direct your customer to the right place if you are not available. Your EDF email address Customers First Name Customers Last Name Customers Email Customers Account Number (BA or BP) If you haven't done so already, please create a BP for the customer if they don't already have one. How can we help? - Select -The customer wants a quote for one of our Electric Vehicle tariffsThis is an existing EDF customer who wants to view our unit ratesThis is a non EDF customer who wants to view our unit ratesThe customer wants a smart meter installedThe customer is waiting to hear back from us regarding a quoteThe customer is interested in a vehicle chargerThe customer is interested in an Electric VehicleSomething else? Has the customer tried to complete a quote online? Yes No I don't know Please only use this option if: - The type of query your customer has doesn’t match the options above - You haven't found the answer to your question on the home page of this form - You haven't found the answer to your question on the EV Knowledge Base page Let us know below how we can help (Optional) Please follow the BAU process for booking a Smart Meter installation for the customer. Once their meter is installed they will be able to complete themselves a quote for our GoElectric EV Tariffs here https://myquote.edfenergy.com/myquote-login. Please contact the customer to arrange for the installation of their Smart Meter Currently we are experiencing a high volume of queries Currently we're experiencing a high volume of queries and our lead time for responding to customers is a little longer than usual. We're doing everything we can to get to your customer as quickly as possible. If your customer would like to speak to a member of the team about a query they may have already submitted to us they can use our live chat service which can be found here . Live chat is available Monday to Friday between 9:30am and 4:30pm