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Why have you changed my Direct Debit amount? (Budget Direct Debit)

We'll only change your monthly payment amount after a Direct Debit review, which happen twice a year.

We look at your latest energy use, tariff rates and account balance to see if your Direct Debit needs to go up, down or stay the same.

3 reasons why your payment amount can go down:

  1. You're using less energy than we expected.
  2. Your tariff rates have gone down.
  3. You asked us to increase your Direct Debit amount after your last review.

3 reasons why you payment amount can go up:

  1. You're using more energy than we expected
  2. Your tariff rates have gone up.
  3. You asked us to decrease your Direct Debit amount after your last review.

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