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Why has my auto top-up payment failed?

Here are some of the most common reasons why auto top-up payments might fail:

  • Payment was declined
  • The auto top-up needs to be reactivated
  • The stored payment card has expired

If your auto top-up fails and your payment card hasn’t expired, please try to reactivate this feature by removing and re-adding your chosen payment card in myAccount

Go to myAccount