What is the friendly non-disconnect function on my prepayment meter?

Simply put, it means you will not run out of electricity at night.
The friendly non-disconnect function on your electricity prepayment meter acts like a safety net.
It makes sure you don't lose power if you run out of credit at a time when many top-up outlets are closed.
That means you won't lose your electricity supply if you run out of credit during these 'out of hours' times:
- Monday to Friday 6pm to 9am
- Saturday from 6pm
- anytime on a Sunday, until 9am Monday
- anytime on a bank holiday, until 9am the next day.

You have to top up with credit as soon as possible though, as you'll be cut off from your power supply when normal opening times resume.
Any energy you've used during a friendly non-disconnect period will be added onto your prepayment meter as 'DEBT'. We automatically take a payment for this debt as soon as you next top up your meter with credit.
Make sure you top up with enough credit to cover the 'friendly non-disconnect' energy you've used, and your ongoing energy use.
Not all electricity prepayment meters have the friendly non-disconnect service.
This information is for prepayment meters only; it's not for pay-as-you-go smart meters.

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