What is the friendly non-disconnect function on my prepayment meter?
- The friendly non-disconnect function on your electricity prepayment meter acts like a safety net.
- It makes sure you don't lose power if you run out of credit at a time when many top-up outlets are closed.
- That means you won't lose your electricity supply if you run out of credit during these 'out of hours' times: - Monday to Friday 6pm to 9am
- You have to top up with credit as soon as possible though, as you'll be cut off from your power supply when normal opening times resume.
- Any energy you've used during a friendly non-disconnect period will be added onto your prepayment meter as 'DEBT'. We automatically take a payment for this debt as soon as you next top up your meter with credit.
- Make sure you top up with enough credit to cover the 'friendly non-disconnect' energy you've used, and your ongoing energy use.
- Not all electricity prepayment meters have the friendly non-disconnect service.
- This information is for prepayment meters only; it's not for pay-as-you-go smart meters.
- Saturday from 6pm
- anytime on a Sunday, until 9am Monday
- anytime on a bank holiday, until 9am the next day.
See also:
What do I need to know about debt on my electricity prepayment meter?