What do I need to do about my energy account when I move out of my home?
If you’re already an EDF Energy customer
If you haven’t signed up for MyAccount you’ll need your account number to register – you can find this on your bill and any emails from us.
Please do this as close to the day you’re moving as you can – so don’t contact us more than 14 days before your move date.
If you decide to tell us after you move, make sure you do that in the first 30 days of being at your new address. You’ll need to have the following details handy when you get in touch:
- Your account number
- Your new address
- Your closing meter readings (you might want to take a photo of the meters on your phone on the day you move as a record).
We’ll then close your account and either refund you if you’re in credit, or send you a final bill if you owe us anything.
If you have a prepayment (pay-as-you-go) meter
Follow the instructions above to tell us you’re moving. You’ll need to use up any credit you have on your meter before you go.
If there’s a smart meter at your old property
Follow the instructions above to let us know you’re leaving. You won’t need to give us meter readings though – your smart meter will send these to us automatically.
If you want to switch to us at your new address
Need some help?
There’s more information on our website, including a moving house checklist which you might find useful.
If you have any more questions please contact us using the Chat button on the right.