Our phone numbers (Smart meters)
Alternatively chat to one of our advisors by clicking on the icons on the right of the screen
Smart meter general enquiries
0333 009 7000 (1)
Mon-Fri 8am to 6pm and Saturday 8am to 2pm
Book a smart meter installation
0333 200 5104 (1)
Mon-Fri 8am to 6pm and Saturday 8am to 2pm
Text telephone for customers with hearing difficulties
0800 096 2929 (2)
Mon-Fri 8am to 6pm and Saturday 8am to 2pm
If these numbers are not what you are looking for, you can find a full list of our phone numbers here.
(1) Calls to UK wide numbers are included in any inclusive call plan you may have. If you don’t have an inclusive call plan, calls are charged at a national rate. Please check with your service provider if you’re unsure.
(2) Calls to 0800 numbers are free from BT landlines and UK mobile networks but other phone companies may charge for these calls.