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Our phone numbers (prepayment customers)

Prepayment meter enquiries

0333 200 5110 (1)
Mon-Fri 8am to 8pm and Saturday 8am to 2pm

General account enquiries

0333 200 5100 (1)
Mon-Fri 8am to 8pm and Saturday 8am to 2pm

Text telephone for customers with hearing difficulties

0800 096 2929 (2)
Mon-Fri 8am to 8pm and Saturday 8am to 2pm

If these numbers are not what you are looking for, you can find a full list of our phone numbers here.



(1) Calls to UK wide numbers are included in any inclusive call plan you may have. If you don’t have an inclusive call plan, calls are charged at a national rate. Please check with your service provider if you’re unsure.

(2) Calls to 0800 numbers are free from BT landlines and UK mobile networks but other phone companies may charge for these calls.