Type another question

I think there’s been a power cut. What should I do?

First of all, it’s a good idea to make sure that it is actually a power cut, and not just a problem with your own wiring. There are a few ways to check.

Are the street lights on outside?
If they are, then it’s probably a problem with something in your house.

Have any of your neighbours got power?
Again, if it’s just you without power, then it probably isn’t a power cut.

Has everything gone off, or is it just the lights or appliances?
If it’s just one of these, then it might be an issue with your trip switches. Check them to see if you can fix it yourself. How to check trip switches.

Have you got a prepayment meter?
Make sure you haven’t run out of credit.

If you’re sure there’s been a power cut

You'll need to get in touch with the network distributor for your area (EDF Energy can’t help with network outages). They’ll be able to give you more information about the power cut and an estimate of when it’ll come back on.

Call 105 from your mobile or landline and the telephone service will automatically direct you to the network distributor's emergency number for your area

How to find out who the network distributor is?

You can search by postcode on the Energy Networks website. Or you can find out how to identify your provider on our electrical emergencies page. You'll need a copy of your electricity bill so you can find your supply number.

If none of these help, call us on 0333 200 5100(1)

For the latest updates on power cuts in your area, you might want to follow the National Grid on Twitter.

If you're still having trouble

If it's not an emergency and you just have a question, you can find the general enquiry number for your network distributor on this page network distributor on this page.

Staying safe in a power cut

It's important to stay calm if you lose power. Most power cuts don't last very long and your network distributor will work quickly to get things working again. Here are some other things to do if your power is off for a significant amount of time:

  • keep an eye on frozen food. If it defrosts you might not be able to freeze it again
  • as long as it’s safe to do so, turn off electrical and electronic items like computers and TVs at the plug. Electricity can return in surges during a power cut and this can overload and damage electronic items
  • if you see downed power lines anywhere, stay well away from them. They could still be energised and you could get a nasty shock.

Your network distributor will be able to give you extra advice when you call them.


(1) Calls to UK wide numbers are included in any inclusive call plan you may have. If you don’t have an inclusive call plan, calls are charged at a national rate. Please check with your service provider if you’re unsure.