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I’ve got my Warm Home Discount letter from the Department of Work and Pensions (DWP). What do I need to do now?

Your letter will have a reference number beginning with an M or U.

If your reference number starts with an M

You’ll automatically get your rebate. Most rebates will be paid by 28th February 2020. It’ll come from the energy company you were with on 7 July 2019.

If your reference number starts with a U

This means the DWP aren’t sure who your supplier was on 7 July 2019. The letter will tell you how to contact them to give them this information, and the date you need to do it by.