How do I contact EDF?

High call volumes

If we've contacted you to let you know that your prices are increasing on 1 April and you're trying to contact us. We've put together some information to help you with what to do and general information about the energy market.

All our best prices for existing customers are available online via MyAccount or our app. Unfortunately, our team can't offer you a better price over the phone.

You don't have to speak to someone to manage your account

The great thing is you can manage your energy account through our online service MyAccount. Log in, or registration only takes a few mins. You just need your account number.

Rather manage your account with our app? Use the links below to download it.

Download on the App StoreGet it on Google Play

Top ways to manage your energy

Use the links below to quickly and easily access the tasks you need to do

What happens if I find I'm struggling to pay?

We have lots of ways to help if you're struggling to pay, including;

If you still need to contact us about something, you can find all the different ways to do this on our contact us page.


Did that solve your problem?

SolvedI still need help

Excellent news!

We're glad we could help.

Log into MyAccountHelp Centre home

Looks like you need some more help

Get in touch

Contact UsHelp Centre home