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Can you transfer my tariff or Direct Debit to my new home?

In most cases, the answer’s yes. There are some situations that might mean we can’t – for example, if you have a different type of meter at your new house. But even if this is the case we should be able to find another tariff that suits you.

What you need to do now

Contact us to arrange this. If you’ve already moved or you’re moving in the next 14 days you can log in to MyAccount and give us the details online (if you haven’t already signed up you’ll need your account number to register – you can find this on your bill and any emails from us).

Alternatively you can talk to us using the green Chat button on the right.

Or you can call us on 0333 200 5100(1) - we’re here from Monday to Friday, 8am to 8pm and on Saturdays from 8am to 2pm.

If you have a prepayment (pay-as-you-go) meter at your old address

We can’t transfer your balance, so we’ll have to close your account. You can find out more about moving out of a house with a prepayment meter here.

Need some additional help?

There’s more information on our website, including a moving house checklist which you might find useful.

(1) Calls to UK wide numbers are included in any inclusive call plan you may have. If you don’t have an inclusive call plan, calls are charged at a national rate. Please check with your service provider if you’re unsure.