Can I get more time to pay my bill?
Need a few more weeks?
Please get in touch within 14 days of getting your bill, to find out if we can extend your payment deadline.
Need a few more months?
Get in touch to find out if you can set up an instalment plan. This allows you to pay off your balance in smaller amounts over an agreed period.
Please remember you need to keep up with your instalments once you've set up a plan. If you miss a payment, we’ll need to start our debt recovery process.
Have you already had a payment reminder?
The above advice might not apply, as you now need to pay straight away. But we're here to help if you're struggling to pay, so please get in touch.