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Can I change the type of meter I have?

Summary

  • You may want to change from a standard 'credit' meter to a prepayment or smart meter (or vice versa). You can usually do this for free - but you won't always be able to change straight away.
  • You might need to change tariffs when you switch meters: not all tariffs are available for all meter types. If you do need to change tariff, you should check whether you'll pay an exit fee to leave your current tariff.
  • If you've moved into a new home that has a prepayment meter, we might be able to swap this to a standard or smart meter if you wish. Please click the Chat button on the right, and our Chat team will see what we can do.

Will I always be able to change my meter type?

You'll usually be able to change the type of meter you have. But here are a few situations when you can't swap straight away:

Changing your prepayment meter

You'll usually need to clear debt on a prepayment meter before you can swap it for a standard or smart meter.

Getting a smart meter

You might not be able to get a smart meter yet, if:

  • our smart meter installation team hasn't reached your area yet
  • your meter set-up is incompatible with smart meters at the moment
  • there's a wait for an installation engineer to become available.

How do I get a new type of meter?

Your meterThe meter you wantHow you get itUseful information
Standard (‘Credit’)SmartApply onlineHow smart meters work
Standard (‘Credit’)PrepaymentOur Chat team will help – click the Chat button on the rightHow prepayment works
PrepaymentStandard ('credit')Our Chat team will help – click the Chat button on the rightHow to read your mete