Customer service jobs
Delivering an exceptional service to our customers is our priority.
You don’t need previous experience working in a contact centre or customer services to join our team. You’ll enjoy this role if you care about our customers and are passionate about your desire to help them.
Why join us?
Latest Customer Service Jobs
A place where work and life fit together
Working at EDF gives you the stability of a large organisation and development opportunities, with a culture that supports your lifestyle.
Everyone's
welcome
“I knew people who worked at EDF and they recommended I join as it's a great place to work” Nicola, Customer Service Advisor
We're proud that our employees recommend EDF as a place to work to their friends and family.
In addition to the fantastic teams we're surrounded by every day, we have 9 Employee Networks including: Working Parents, LGBTQ+, Disability & Carers and Mental Health Support, to name a few.
We want to create an environment where you feel comfortable being yourself.
Could we be who you're looking for?
"If you can't afford to pay for a household appliance in a lump sum, you can use tech vouchers to spread the cost over 12 months, without interest being added on"
Donna, Customer Service Advisor, shares the benefits of using the tech vouchers available as part of our reward package.
We offer a choice of benefits to support your physical, emotional and financial wellbeing, so you can enjoy your time away from work.
You can make a difference
“We're constantly adapting to meet our customers' needs and I really appreciate how much we care for our people.” Hayley, Operations Manager
Our Customer Service Advisors tell us it's rewarding to know they've solved a problem, shared information or satisfied a customer's query. Ending your shift knowing you've been able to help people feels good.
You're always surrounded by a supportive team to help and advise you throughout the day.
Benefits and rewards
Equity, Diversity and Inclusion
Helping Britain achieve Net Zero
Our application process is designed to bring out the best in you
Apply online
Once you've applied we'll be in touch via text or email to update you. This is usually within 2 working days.
Online interview
We'll invite you to a video interview with a member of our recruitment team where we'll find out more about you and give you an opportunity to ask us any questions.
Discovery day
You'll join an online 'discovery day' and complete a group task with other candidates. We ask you to allow 2 hours for the session as you'll have the opportunity to find out more about EDF during a live Q&A with our current team.
Interview
You'll be invited to an interview with a member of our Customer Service Team, where we'll talk about how your strengths could match the role of Customer Service Advisor.
Offer
If your interview is a success we'll offer you a place to start, on the next available training course!