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The Priority Services Team at EDF Energy are here to help

We understand it’s not easy to keep a home warm, especially during the colder months. That’s why our Priority Services Team are here to help. The team can talk you through all the different help we offer as well as give you a range of practical advice about staying warm and how you could help reduce your energy bills.*

*Source: Annual Report on Fuel Poverty Statistics 2011, Department of Energy and Climate Change.

Len Goodman

Safe Warm and Well ambassador, Len Goodman, shares his top seven tips on how to keep warm here.

Priority Services »

Our Priority Services are designed to make your life easier and give you peace of mind.

Warm Home Discount »

A government-led scheme, which aims to help customers who are at risk of being fuel poor.

Help with your heating costs »

Information on how to find help with financial worries and how to keep your home warm.

Stay warm at home »

Simple and useful ways to help you keep your home warm and tips on how to reduce your energy bills.

Stay safe at home »

Too many people in the UK die needlessly or become seriously ill because of carbon monoxide poisoning each year.Find out how to stay safe this winter.

Ways to pay »

If you’re struggling to pay your energy bills don’t hesitate to tell us. We’ve had lots of experience in helping customers to find a way to pay that suits your needs.

Free home improvements with Affordable Warmth »

This new government initiative is designed to give eligible householders extra support in keeping their homes warm. You could be eligible for free energy home improvements that will keep you wam this winter.

Price Reassurance Scheme »

The Price Reassurance Scheme ensures that you can benefit from our cheapest available prices. If you are eligible, we can help you can transfer to this scheme.

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Priority Services 
Team

0800 068 8251†


†Calls may be monitored and recorded as part of our customer care programme. Calls to 0800 numbers are free from BT landlines. Other network operators’ charges may vary.