We offer a range of additional services ensuring all our customers are treated fairly

Introduction

We want to ensure that all our customers receive the best possible service to meet their needs. If you have special requirements, you may want to add your details to our Priority Services Register - a list of customers who need extra care, including:

  • Customers who are blind or visually impaired
  • Customers who are deaf or have hearing difficulties
  • Elderly customers
  • Customers with a disability
  • Customers who are chronically sick
  • Customers with other specific needs, such as speech difficulties

Even if your needs are relatively simple or straightforward, we can still help. For example, did you know that you can set a password for EDF Energy employees to use before you let them into your home?

Find out more about our Priority Services Register in our Priority Services booklet(1) – available in standard or large print, Braille and Audio format.

About our priority services

We offer a wide range of services for customers with special requirements, including:

  • Customers who are blind or visually impaired
  • Customers who are deaf or have hearing difficulties
  • Elderly customers
  • Customers with a disability
  • Customers who are chronically sick
  • Customers with other specific needs, such as speech difficulties


Services for visually impaired customers 
If you give us permission, we can send your EDF Energy bills to a relative, friend or carer’s address. You’ll need their permission first and they’ll have to sign the relevant section of our Priority Service Registration form. And remember, you’ll still be responsible for making sure your bills are paid.

Easier access to your prepayment meter 
If you have difficulty accessing your meter we'll move it to a better position if it is safe and practical to do so. This service may be free of charge. 

Let us know if your circumstances change 
So we can ensure we're always giving you the best service for your needs, let us know about any changes in your health or financial circumstances. Pleases also tell us if you have problems reading your meter or using your prepayment meter.

Register for Priority Services

We want to make sure all our customers get the best possible service – including those who need a little extra help.  

If you or somebody in your household has special requirements and are of pensionable age, disabled, chronically sick, blind, partially sighted, deaf or hearing impaired, make sure you let us know.

Join our Priority Services Register 

To join our Priority Services Register, fill out the form below. 

Alternatively, you can call us free on 0800 269 450(2).

Priority Services Register form

 
1 Start 2 Step 2 3 Step 3 4 Complete
Your details
Date of birth
This is required if you are the person wanting Priority Services. If it is someone in your household, please tick the box below
Priority Services Registration Details
completing on behalf of someone