What does this mean if I have a prepayment meter with an EDF Energy gas card?
- Place your card in the meter on or after 11th of February to activate your new, lower prices
- Once you've topped up, any remaining credit on your meter will also be charged at the new lower rate
- Any new credit you purchase from the 11th of February will be added at the new rate
If you 've lost your card or it's damaged please get in touch so that we can replace it, it's free of charge the first time, but you may be charged £7 for any other replacements. Call us on 0800 015 1733.
Why choose EDF Energy Pay As You Go?
- You control how much energy you use and how much you spend.
- No need for meter readings and no quarterly bills.
- Emergency credit facility gives you peace of mind.
- Pay the same for gas and electricity as our billed customers.
- A great way to pay off outstanding energy bills.
There are a few things you need to remember:
- If you leave home for several days, you must remember to charge your key or card, and to credit your meter. This is because your credit is used to pay for a standing daily charge, as well as your daily energy use and any debt repayments – so if you don’t charge your meter enough before going away, your credit may run out and so any appliances which you have left on (e.g. freezers) may switch off.
- Always use the key or card supplied by EDF Energy. Using your old key or card from your old supplier will mean that you will not be able to take advantage of the great prices offered by us. Using a non EDF Energy electricity key will also mean that we will be unable to offer you any of the great tariffs and discounts that are available to prepayment electricity customers.
- Please only use a PayPoint, Payzone outlet or Post Office to charge your key or card.
- Always decline any offer to buy electricity credit sale on your door-step. There have been reports of fraudulent activity, where prepayment electricity meter customers have been offered discounted credit by individuals posing as door-step sellers. However, this credit is illegal and is not authorised by EDF Energy. Any customer identified as having bought illegal credit will still be liable to their energy company for the full credit value – in effect paying twice, once to the unauthorised salesperson and then the full amount again to the supplier.
- Read Terms and Conditions
- As of 1st November if you’re using a prepayment meter to pay a debt then provided it’s under £500 you can switch energy suppliers and transfer the debt. Remember that you will have to carry on using a prepayment meter with your new supplier until your debt is paid off.
How does it work?
Once your prepayment meter has been installed and you’ve been issued your free energy key or card, EDF Energy Pay As You Go couldn’t be easier. See our guide on how to use your prepayment meter.
How it works
Charge your EDF Energy Pay As You Go card or key at a PayPoint, Payzone outlet or at your nearest Post Office. Depending on where you live, you can charge from £1 to £250 at a time. Next, put your charged card or key into your prepayment meter. Your card or key will only work in your meter – which will show you how much money you have left, how much energy you’ve used and what your current meter reading is.
Where to charge your energy card or key
Always top-up from recognised PayPoint, Payzone outlets or Post Office. Hand in your card or key and pay for the amount you want to credit. Remember to keep your receipt as proof of purchase and if it carries a ‘Credit Failed’ message ask the retailer to investigate why your card or key hasn’t been credited.
Never purchase credit from a door-step seller – it’s illegal. We are aware of individuals posing as door-step sellers, selling prepayment credit for approximately half the price of the amount of electricity offered. However, this credit is illegal and is not authorised by EDF Energy. Any customer identified as having bought illegal credit will still be liable to their energy company for the full credit value – in effect paying twice, once to the unauthorised salesperson and then the full amount again to the supplier. Only the unauthorised door-step seller will benefit.
If you can’t charge your energy card or key
If you can’t get to a PayPoint ,Payzone outlet or Post Office and your meter runs low (listen for the warning bleep sound) you can use emergency credit by inserting your card or key. If you have problems charging your card or key don’t wait until your energy fails to contact us – call us free on 0800 015 1733(1).
Only use emergency credit if you really have to – and if your electricity supply goes off, make sure you switch off all electrical equipment before you recharge your meter. If you run out of credit on your gas supply, switch off all gas appliances and follow the instructions and prompts displayed on your gas meter.
Lost or damaged energy cards or keys
If you lose or damage your card or key we’ll replace it free of charge. If you need a second replacement we may charge you for it.