Contact EDF: Support for residential and business customers
We're here to help you with all your energy questions. You can find an answer online - or get in touch.
What type of energy account do you have?
Contact us - for homes
Help and support centre
Get a quick answer from our online help centre: bills, payments, meter readings, moving home, help with debt, and more.
Find your answer
MyAccount
Submit a meter reading, view your bills, update your details, change tariff and more – all in one place.
Go to MyAccount
Forgotten your email?
Text us at 0748 058 9950; we'll help you log into your account. You'll need your EDF account number.
Forgotten your password?
No problem, just request a new one and we'll send you a secure link.
Request a password reset
EDF App
Make payments, get updates, send meter readings and more with our mobile app. Download it from the App Store or from Google Play to manage your account on the go.
WhatsApp
We'll always try to reply within one working day (it can take longer at busy times). Please include your account number and send us a WhatsApp message to 07480 589 950.
Our teams are here to answer your messages
Monday to Thursday: 8am - 6pm
Friday: 8am - 4pm
Weekends: Closed
Scan the code to start your WhatsApp message (then confirm you want to open the message).
Text
Text your query to 07480 589 950.
Our teams are here to answer your messages
Monday to Thursday 8am - 6pm
Friday 8am - 4pm
Weekends closed
We'll try to reply within one working day (it can take a little longer at busy times).
Or scan the QR code below to start your text message. Just confirm you want to open a message when you see the notification.
Email
Send your email to hello@edfenergy.com – please include your account number.
Our teams are here to answer your email
Monday to Thursday 8am - 6pm
Friday 8am - 4pm
Weekends closed
We'll try to reply within one working day (it can take a little longer at busy times).
Call
Get in touch with our team
Talk to our energy specialists, call: 03330 069 950
We’re here to help with anything from billing questions to account support.
Textphone (for customers with hearing difficulties): 0800 096 2929
Need extra support?
If you’re living with dementia, a disability, or a mental health condition, we offer free, tailored help.
Talk to our specialist support team, call: 0808 160 6906
Our teams are here to answer your calls
Monday to Thursday 8am - 6pm
Friday 8am - 4pm
After hours, for guidance and self-serve options, please call our automated service: 03330 069 950. And, our 24-hour emergency team’s ready if a meter fault’s left you without power.
When's the best time to call?
We’re busiest on Mondays between 9am and 12pm. If you can, try calling outside these hours. We’ll usually answer within two minutes, but it might take a little longer when it’s busy.
If you’d rather not wait on the phone, send us a message or email anytime. We’ll get back to you as soon as we can, usually within a day.
Thanks for your patience, especially during our busier times.
24-hour emergency help
Are you experiencing a power cut, or do you smell gas?
Gas emergency
Call: 0800 111 999
Power cut or electrical emergency
Call: 105
What to do in an emergency
SignVideo is a free service that lets BSL users chat with our energy specialists online through an interpreter.
Service is available
Monday to Friday, 8 am to 6 pm
Saturday, 8:30 am to 2 pm.
Complaints
Please get in touch if you have a complaint.
We'll do everything we can to put things right as quickly as possible.
Smart PAYG help
Our help centre can answer all your PAYG questions about:
- Top-up problems (including manual top-ups with a UTRN)
- Emergency credit
- Reconnecting your meter
You can also find out about friendly credit times.
Contact us - for small businesses
Frequently asked questions
Get a quick answer to your questions about invoices, account management, changing account details, moving premises, and more.
MyAccount
Submit your meter readings, view your invoices, change your details and more – all in one place.
WhatsApp
We're experiencing a high volume of messages at the moment, but don't worry, we'll get back to you as soon as we can. In the meantime, check out our FAQs—you might find what you're looking for there. Remember, you can also make payments and submit meter readings anytime through MyAccount. Thanks for your patience
WhatsApp your query to 07782 569 959 (1), then get on with your day. We'll get back to you shortly.
Scan the code to start your WhatsApp message (then confirm you want to open the message)
Text
We're experiencing a high volume of messages at the moment, but don't worry, we'll get back to you as soon as we can. In the meantime, check out our FAQs—you might find what you're looking for there. Remember, you can also make payments and submit meter readings anytime through MyAccount. Thanks for your patience
Text your query to 07480 589 950(1), and we'll get back to you shortly.
Scan the code to send us a message
Email
Send your email to hellobusiness@edfenergy.com - please include your account number. We'll get back to you shortly.
Call
General queries: 0330 912 9959(2)
We're open Monday to Thursday, 8 am to 6 pm, Friday, 8 am to 4 pm.
Business sales: 0333 188 6725(3)
We're open Monday to Thursday, 9 am to 6 pm, Friday, 9 am to 4 pm.
24-hour emergency help
Are you experiencing a power cut, or do you smell gas?
Gas emergency
Call: 0800 111 999
Power cut or electrical emergency
Call: 105
Complaints
Please get in touch if you have a complaint.
We'll do everything we can to put things right as quickly as possible.
What to do if you’re in debt
We understand this is a difficult time for our customers.
We're here to help – find lots of useful information all in one place.
Understand your invoice
Our guide to invoices will help you to take control of your energy.
It explains each part of your invoice so you can see how it works.
Why we ask for your details when you call
We want to keep your account safe - that's why we'll always ask data protection questions only an account holder would know.
Energy advice for businesses
Go to energy regulator Ofgem's website to find energy advice for businesses.
You'll find official information about making complaints, microbusiness gas and electricity, and energy efficiency schemes.
Contact us - for large businesses
MyBusiness
Submit meter readings, view invoices and consumption data, update your details, change products, and more – all in one place.
Frequently asked questions
Get a quick answer to your questions: account management, understanding invoices, charges, VAT and CCL, moving premises, and more.
Find your answer
Get in touch
General queries and invoice support
Find your answer: go to frequently asked questions
Email: MidMarketCustomerContact@edfenergy.com
Call: 0845 366 3664(4)
We're open Monday to Thursday 9am to 4.30pm, and Friday, 9am to 4pm. Please have your account number ready when you call.
Already have a dedicated team? If you normally speak with a regular customer service team — or if you're a framework customer — please contact them directly and they’ll be happy to help.
Payments
Email: I&CRevenueManagement@edfenergy.com
Call: 0845 366 3664(4)
We're open Monday to Thursday 9am to 4.30pm, and Friday, 9am to 4pm. Please have your account number ready when you call.
Sales
Let us help you find a gas and electricity contract that works for your business
Online: find out about our energy contracts for business
Call: 0845 366 3664(4)
We're open Monday to Thursday 9am to 4.30pm, and Friday, 9am to 4pm
Meter Operator Contracts
Online: find out about metering and infrastructure
Email: MOPCustomerservice@edfenergy.com
Call: 0845 300 8122(4)
We're open Monday to Friday 9am to 5pm
Move premises
Move in or out online: fill out our form
Email: BusinessMoves@edfenergy.com
Call: 0845 366 3664(4)
We're open Monday to Thursday 9am to 4.30pm, and Friday, 9am to 4pm
Set up a new supply
Apply online: ask for a new electricity connection
Email: NewSupply@edfenergy.com
Call: 0845 366 3664(4)
We're open Monday to Thursday 9am to 4.30pm, and Friday, 9am to 4pm
Remove meter or disconnect supply
Apply online: ask us for a disconnection
Email: ServiceRemovals@edfenergy.com
Call: 0845 366 3664(4)
We're open Monday to Thursday 9am to 4.30pm, and Friday, 9am to 4pm. Please have your account number ready when you call.
Third-party intermediary (TPI)
We're here to help you with your TPI commission payment queries.
Email: I&Ccommissions@edfenergy.com
24-hour emergency help
Gas emergency
Call: 0800 111 999
Power cut or electrical emergency
Call: 105
Or find your electricity network distributor
Complaints
Please get in touch if you have a complaint.
We'll do everything we can to put things right as quickly as possible.
Helping you stay safe
We take fraud and crime seriously and want to help protect our customers.
Awareness of potential threats is the first step to protecting yourself from scams, phishing emails, and calls.
More helpful information
Use the links below to find the info you need quickly.
Making the most of your account
- Renewals and quotes: how to renew your contract
- Metering solutions: metering and infrastructure support
- Energy view: online energy monitoring and reporting
- Market Insight: free online energy market intelligence
- Talk Power: business energy analysis and insight
- MPAN: how to find your Meter Point Access Number