Switch your energy supplier

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Why switch your electricity and gas supplier?

Currently, it's difficult to find very cheap energy deals in the market. There are other reasons why customers switch their energy suppliers. Here are the main reasons why customers do this

  • Customer service - we appreciate that customer service is really important, so we're investing more in training and improving our services to help customers through this time. 
  • Looking for a company that delivers on its low carbon promise - As Britain's biggest generator of zero carbon electricity(1), we’re busy building Britain’s wind, nuclear and solar energy supply – to reduce our reliance on energy imports and help prevent future gas price rises. 
  • Getting the best tariff that suits your needs - the best tariff may not necessarily be the cheapest. You may want a deal that includes things like boiler insurance. Or you could own an EV and need a tariff that can help you charge your car cheaply overnight.


Looking for a better energy price than your current energy supplier? Leave us your email address, and we'll keep you updated when we have more information. We look forward to you switching to EDF!

Change your electricity and gas supplier in four easy steps

You can switch your energy provider in four easy steps. Just choose the best energy tariff for you – and we'll do the rest. 

  1. Get a quick quote, choose your tariff and buy online.

  2. We'll talk to your current supplier so you don’t have to.

  3. We'll contact you when we’re ready for your meter reading(s).

  4. We'll let you know when your switch is complete.

Watch video: At EDF, we're building our own Wind, Nuclear and Solar energy supply

Why switch your energy to EDF?

  • Help us meet Britain's Net Zero target - we're on a mission to help Britain meet it's Net Zero target. That's why we're also helping customers transform their homes with low carbon living solutions like air source heat pumps, solar panels and batteries, and everything you need to change to EVs from petrol or diesel cars.
  • Easy, simple and hassle-free switching - backed by the Energy Switch Guarantee
  • Great customer service - Rated 'Great' on Trustpilot

Changing suppliers with Energy Switch Guarantee

The Energy Switch Guarantee is an agreement between electricity and gas suppliers to make switching easier. When you join EDF, we'll handle everything for you. This means:

  • Your energy supply will not be interrupted. All energy providers use the same wires and pipes
  • The switching service is free, and we'll arrange everything. This includes contacting your current provider to let them know you're leaving
  • The switch timeline will depend on which option you choose

Please see the options below;     

Switching optionsLength of time the switch will take to complete
Switch after your 14-day cooling-off period.

Your switch will occur within five working days from the end of your cooling-off period.

Switch within your 14-day cooling-off period.Within five working days, you'll start paying us for any energy as soon as your switch is complete.
  • You can change your mind. We give you a 14-day cooling-off period to cancel your contract if you change your mind.
  • Your old provider will send you a final bill no later than six weeks after the switch. If they owe you any money, your old energy company will refund this to you no later than 14 days after sending you the final bill.

Good to know

If you're taking both electricity and gas from us, your supplies may start on different dates, but we'll let you know either way.

 

Top 5 questions about switching energy supplier

Here are the top five questions many of you ask when switching electricity and gas providers. If you'd like to know more, read our handy guide on switching energy suppliers. 

 

What do I need to switch energy suppliers?

It's best to have your recent energy bill to hand as that will have all the information you need, including your electricity and/or gas use. If you can't find it, don't worry. As long as you have your:

  • post code
  • name of your current energy supplier and
  • name of the tariff you're on

You'll be all set to compare energy prices using this information.

Is it worth switching energy providers?

Yes! It's really worth switching your electricity and gas supplier or, at least, having a look at the market on a regular basis. At the moment this is difficult as there are not many energy deals in the market currently. When comparing energy prices, it makes sense to also look at other aspects, including: 

  • Does the new tariff have exit fees?
  • Does your current tariff have exit fees?
  • Is the energy low-carbon or renewable?
  • Is the customer service reliable?
  • Can I service my account online?

How can I keep track of my switch progress?

Keep up to date with the process of your switch online or in the app. There's no need to call us – just sign up for MyAccount to get started.

Can I cancel my switch at any time?

If you want to cancel your switch to us, you should let us know straight away. What happens next depends on whether we've started supplying you with energy or not.

If we haven't yet started supplying you with energy – and you're still within your 14-day cooling off period

Just sit back and relax – you don't need to do anything. You'll stay put with your current supplier and we'll take care of the cancellation for you. We'll be back in touch to let you know when it's done.

If we've already started supplying you with energy and you’re still within your 14-day cooling off period

You have three options to choose from:

1. Stay with EDF and upgrade your energy plan

If you want to do this, simply give us a call on 0333 009 7114

2. Go back to your previous energy supplier

Please contact your previous supplier if you’d like to switch back to them. You should go back on equivalent terms and conditions.

3. Choose a new energy supplier

Please choose a new tariff with another supplier. You’ll have a new energy plan, contract and terms and conditions.

We'll also write to you to let you know about these options. While you decide what to do, you'll stay on the tariff you chose when you joined EDF and you'll need to cover the cost of any energy you use during your time with us.

You have 15 working days to make a decision from when we have sent you information about your cancellation. If you don't pick one of these three options or we don't hear from you within this time, you'll stay with EDF and move on to our deemed tariff. This means your energy prices can go up or down. You can check what our deemed prices are in the letter we send you outlining your choices.

Do I need to let my current supplier know I'm leaving?

No, you don't. We'll do that for you. Be sure to give us your meter readings. We'll be in touch with your old supplier to ensure they send you an accurate final bill. 

Guides to energy and beyond

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Choosing energy tariffs

Read our guide on choosing the best energy tariff to help you make the right decision for your needs.

Reduce energy use at home

This handy guide will help you reduce your energy and carbon emissions at home in a few easy steps. 

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How 'green' is your tariff?

Here we explain what really goes on with 'green' tariffs and what to look out for. 

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Want to lower your heating bill?

Look into air source heat pumps, which can typically save £1,548 over ten years and produce 64% less carbon emissions.

Zero carbon electricity(1)

Find out what we're doing to help us all reduce our carbon emissions to nothing.

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Renewable energy

Here's all you want to know about renewable energy sources. 

The future of travel is here

Our electric car hub offers EV leasing and EV tariffs. Drive into low carbon future. 

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Economy 7 meters

Although you can't get an Economy 7 meter anymore, there are still many around. Read our Economy 7 guide to make the most of your meter. 

Visit our Energywise blog area for more news, guides and advice.