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We all depend on electricity and gas, but it needs to be treated with respect.

Gas Emergencies

0800 111 999* (This is a 24 hour emergency line)

If you smell gas, think you have a gas leak or have any concerns regarding carbon monoxide, immediately open all windows and doors and extinguish any naked flames including cigarettes, then call the Gas Emergency Services free on 0800 111 999*. This is a national number and is available to all areas.

Electrical Emergencies

Your electricity network operator looks after the safety and security of your electricity supply. In the event of an electrical emergency or power outage you can contact your individual operator by using the emergency contact numbers shown below*.

If you would simply like to enquire about guaranteed standards or a service provided by your electricity network operator, please use the general enquiry numbers*.

To identify your electricity distributor you’ll need the relevant two digits shown as part of your supply number on your electricity bill. This number is made up of 13 digits and shown in the bottom row of the ‘S grid’. The image below shows an example of this. Alternatively, you can call us on 0800 096 9000† to find out who your electricity distributor is.

Supply Number


Electricity supply number Distributor Emergency/Supply Loss (24 hour) General enquiries
10 UK Power Networks
 0800 783 8838 0845 601 4516
11 Western Power Distribution
 0800 056 8090 0845 724 0240
12 UK Power Networks
 0800 028 0247 0845 601 4516
13 Scottish Power Energy Networks
 0845 272 2424 0845 273 4444
14 Western Power Distribution
 0800 328 1111 0845 724 0240
15 Northern Powergrid
 0800 668 877 0845 070 7172
16 Electricity North West
 0800 195 4141 0800 048 1820
17 Scottish Hydro Electric Power Distribution
 0800 300 999 0800 048 3515
18 Scottish Power Energy Networks
 0845 272 7999 0845 273 4444
19 UK Power Networks
 0800 783 8866 0845 601 4516
20 Southern Electric Power Distribution
 0800 072 7282 0800 048 3516
21 Western Power Distribution
 0800 052 0400 0845 601 3341
22 Western Power Distribution
 0800 365 900 0845 601 2989
23 Northern Powergrid
 0800 375 675 0845 602 4454
24 Independent Power Networks Ltd
 0800 013 0849 0845 055 6199
25 ESP Electricity Limited
 0800 731 6945 01372 227560
26 Energetics Electricity Ltd
 0800 804 8688 01698 404640
27 The Electricity Network Company Ltd
 0800 032 6990 01359 243292
28 UK Power Networks (IDNO)
 0800 717 2012 0845 601 4516

External Links


EDF Energy is not responsible for the content of external websites.

† Calls may be monitored and recorded as part of our customer care programme. Calls to ‘0800’ numbers are free from BT landlines, other network operators’ charges may vary.

* Calls may be monitored and recorded as part of the individual company’s internal process or Customer Care programme.