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We’re here to help our customers in any way we can. We want to give you the information and advice you need to save energy at home and save cash too.

Contact us »

Email or phone us, make a complaint or see if your question has been already answered in our Q&A section

Contact Advice »

We’ve put together some helpful tips on how best to contact us and how to make good use of the online and automated services available to you

Knowing your rights as an energy consumer »

It's easy to get independent advice so that you "Know your rights" as an energy consumer

Ways to pay »

There are lots of different ways to pay your gas and electricity bills. Just choose the method that suits you best

Priority Services Register »

The Priority Services Register helps us to meet the needs of potentially vulnerable customers, tailoring services to meet their needs

Understanding your bills, read reminders and annual statements »

At EDF Energy we've improved our communications to make them more informative and easier to understand