Customer services

It’s about understanding what our customers want from us. So we can deliver more than they expect.

We’re here to help our customers in any way we can. We want to give you the information and advice you need to save energy at home and save cash too.

Email or phone us, make a complaint or see if your question has been already answered in our Q&A section.

We’ve put together some helpful tips on how best to contact us and how to make good use of the online and automated services available to you.

Staying Connected Energy Consumer Checklist and Concise Checklist

Ways to pay your bill and tips on understanding your bill.

About our priority services and register here.

At EDF Energy we like to keep you informed of your energy usage, with that in mind, we've developed an annual statement.