We’re here to help our customers in any way we can. We want to give you the information and advice you need to save energy at home and save cash too.
Email or phone us, make a complaint or see if your question has been already answered in our Q&A section
We’ve put together some helpful tips on how best to contact us and how to make good use of the online and automated services available to you
It's easy to get independent advice so that you "Know your rights" as an energy consumer
There are lots of different ways to pay your gas and electricity bills. Just choose the method that suits you best
The Priority Services Register helps us to meet the needs of potentially vulnerable customers, tailoring services to meet their needs
At EDF Energy we've improved our communications to make them more informative and easier to understand