Gas and electricity emergency numbers

24 hour gas emergency services 0800 111 999(1)

If you smell gas, think you have a gas leak or have any concerns regarding carbon monoxide, immediately open all windows and doors and extinguish any naked flames including cigarettes, then call the Gas Emergency Services free on 0800 111 999(1). This is a national number and is available to all areas. 

You can read more about how we support our customers in emergency situations. 

Your electricity network distributor looks after your electricity supply. If there’s an electrical emergency or power outage at your home, simply call 105 from your mobile or landline and the telephone service will automatically direct you to the network distributor's emergency number for your area. Calls to this service are free of charge. Get more information on the power cut call 105 service. 

Find out how we support our customers in emergency situations. 

If it’s not an emergency and you just have a question, you may find what you need in our online Help centre. You can also look up the relevant contact numbers here. 

If you'd like to work out who your electricity distributor is, you’ll need the relevant two digits from your supply number, which is shown on your electricity bill. The two digits you need can be found in the bottom-left of the ‘S grid’. The image below shows an example of this. Then, use the table below to look up the two digit number and the corresponding distributor. 

If you'd like to talk to our Customer Service team, find the best number for your query here.