Gas emergencies (such as leaks or if you smell gas)
24-hour gas emergency services 0800 111 999(1)
If you smell gas, think you have a gas leak or have any concerns regarding carbon monoxide, immediately open all windows and doors and extinguish any naked flames including cigarettes, then call the Gas Emergency Services free on 0800 111 999(1). This is a national number and is available to all areas.
You can read more about how we support our customers in emergency situations.
Electrical emergencies
Your electricity network distributor looks after your electricity supply. If there’s an electrical emergency call 105 from your mobile or landline and the telephone service will automatically direct you to the network distributor's emergency number for your area. Calls to this service are free of charge.
Get more information on the power cut call 105 services.
You can also find out how to check whether it's a power cut in your area or an electrical fault in your house only.
Find out how we support our customers in emergency situations.
If it’s not an emergency and you just have a question, you may find what you need in our online Help centre. You can also lookup the relevant contact numbers here.
List of electricity network distributors and their contact details
If you'd like to work out who your electricity distributor is, you’ll need the relevant two digits from your supply number, which is shown on your electricity bill. The two digits you need can be found in the bottom-left of the ‘S grid’. The image below shows an example of this. Then, use the table below to look up the two digit number and the corresponding distributor.

Electricity supply number | Distributor | General enquiries |
---|---|---|
10 | UK Power Networks | 0845 601 4516 |
11 | Western Power Distribution | 0845 724 0240 |
12 | UK Power Networks | 0845 601 4516 |
13 | SP Energy Networks | 0330 101 0444 |
14 | Western Power Distribution | 0845 724 0240 |
15 | Northern Powergrid | 0845 070 7172 |
16 | Electricity North West | 0800 048 1820 |
17 | Scottish Hydro Electric Power Distribution | 0800 048 3515 |
18 | SP Energy Networks | 0330 101 0444 |
19 | UK Power Networks | 0845 601 4516 |
20 | Southern Electric Power Distribution | 0800 048 3516 |
21 | Western Power Distribution | 0845 601 3341 |
22 | Western Power Distribution | 0845 601 3341 |
23 | Northern Powergrid | 0845 602 4454 |
24 | Independent Power Networks Ltd | 0845 055 6199 |
25 | ESP Electricity Limited | 01372 227560 |
26 | Energetics Electricity Ltd | 01698 404640 |
27 | The Electricity Network Company Ltd | 01359 243292 |
28 | UK Power Networks (IDNO) | 0845 601 4516 |
Need to speak to our Customer Service team?
If you'd like to talk to our Customer Service team, find the best number for your query here.