Emergency contact information for gas and electrical faults

We all depend on electricity and gas, but it needs to be treated with respect.

Gas emergencies

0800 111 999(1) (This is a 24 hour emergency line.)

If you smell gas, think you have a gas leak or have any concerns regarding carbon monoxide, immediately open all windows and doors and extinguish any naked flames including cigarettes, then call the Gas Emergency Services free on 0800 111 999(1). This is a national number and is available to all areas.

Electrical emergencies

Your electricity network operator looks after the safety and security of your electricity supply. In the event of an electrical emergency or power outage you can contact your individual operator by using the emergency contact numbers shown below*.

If you would simply like to enquire about guaranteed standards or a service provided by your electricity network operator, please use the general enquiry numbers*.

To identify your electricity distributor you’ll need the relevant two digits shown as part of your supply number on your electricity bill. This number is made up of 13 digits and shown in the bottom row of the ‘S grid’. The image below shows an example of this. Alternatively, you can call us on 0800 096 9000(1) to find out who your electricity distributor is.

Example of an 'S grid'

Electricity supply number

Distributor

Emergency/Supply Loss (24 hour)

General enquiries

10

UK Power Networks 

0800 783 8838

0845 601 4516

11

Western Power Distribution

0800 678 3105

0845 724 0240

12

UK Power Networks

0800 028 0247

0845 601 4516

13

SP Energy Networks

0800 001 5400 

0330 101 0444

14

Western Power Distribution

0800 678 3105

0845 724 0240

15

Northern Powergrid

0800 668 877

0845 070 7172

16

Electricity North West

0800 195 4141

0800 048 1820

17

Scottish Hydro Electric Power Distribution

0800 300 999

0800 048 3515

18

SP Energy Networks

0800 092 9290

0330 101 0444

19

UK Power Networks

0800 783 8866

0845 601 4516

20

Southern Electric Power Distribution

0800 072 7282

0800 048 3516

21

Western Power Distribution

0800 678 3105

0845 601 3341

22

Western Power Distribution

0800 678 3105

0845 601 3341

23

Northern Powergrid

0800 375 675

0845 602 4454

24

Independent Power Networks Ltd

0800 013 0849

0845 055 6199

25

ESP Electricity Limited

0800 731 6945

01372 227560

26

Energetics Electricity Ltd

0800 804 8688

01698 404640

27

The Electricity Network Company Ltd

0800 032 6990

01359 243292

28

UK Power Networks (IDNO)

0800 717 2012

0845 601 4516