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Help Centre

See if your question has already been answered in our Frequently Asked Questions section.

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In an emergency

If you smell gas, think you have a gas leak or have any concerns regarding carbon monoxide, immediately open all windows and doors and extinguish any naked flames including cigarettes, then call the 24 hour Gas Emergency Helpline.

0800 111 999

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Contact us

We’ve put together some helpful tips on how best to contact us and how to make good use of the online and automated services available to you.

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Warm Home Discount

Warm Home Discount is a government-led scheme that was introduced in 2011. It involves the government and electricity suppliers working together to offer extra support to people struggling to afford their energy.

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Personalised Support Service

The EDF Energy Personalised Support Service brings together five services for helping customers most in need.

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Billing

A guide to understanding your bill and different payment types.