Generation Electric. The Uk's largest generator of low-carbon electricity
We're here to help you during this difficult time
The Coronavirus pandemic is affecting us all. But we want to reassure you that your energy is one thing you don’t need to worry about.
You can continue to manage your account online as normal but we understand you may need some extra help during this time. We have dedicated advice for prepayment customers, those struggling to pay and those in need of that extra bit of help. We’ve also set up many of our customer service advisors to work from home, and so although it may take a little longer than normal, we’re here to help. Or if you’d rather, you can Whatsapp on 07480 802942 or text 07481 341928 and we’ll get back to you.
For further information on how we can help and support during this crisis, please visit FAQs
Powering the nation
As the UK’s largest generator of low-carbon electricity(1), we take our responsibility seriously. That’s why engineers like Chris, Emily and Gary are working shifts 24/7 to provide the energy that our homes and hospitals need.
Everything electric: cars, charge-points, low-carbon tariffs
Whether you're looking to lease an electric car, get a home charge point fitted, or for a low-cost, low-carbon electricity tariff to charge your car – we have everything you need. The Coronavirus is impacting delivery times on some cars and charge points, but we'll get you on the road as quickly as we can.
Exclusive deals on smart home tech
Have you visited our Smart Home Store yet? You'll find some great deals on smart home devices. We've carefully chosen products that'll help you take your first steps to transform your home and controlling your devices with a tap or voice command.
Peace of mind with boiler insurance
Protect the heart of your home with Heating and Total Protect insurance.
If you’ve had your boiler and heating system a while, they may not be covered under the original warranty. So if the unexpected happens, a repair could leave you out of pocket.