You've probably seen that wholesale energy prices are continuing to increase.
We're sorry this is affecting you, find out how we can help. We're here to help you through this difficult time.
If you're worried about energy price rises or struggling to pay, we have advice and ways to help.
All our best prices for existing customers are available online via our app on in MyAccount. Unfortunately, our team won't be able to offer a cheaper price over the phone.
If you have a standard meter, or your smart meter isn't sending us readings, you can quickly send us a meter reading online.
Need extra help on how to read and submit a meter reading online? Head to our help centre for more information.
It's important now, more than ever, to stay in control of your energy. With a smart meter, you'll easily be able to track your energy usage and see where you can save so that you can lower your bills and your carbon footprint.
Smart benefits include:
With rising energy prices, we're all looking for ways to save on energy, as well as keep warm next winter.
Did you know a well-insulated home can cut heat loss by 33%?(3)
We've teamed up with professional insulation installers to help you get loft and cavity wall insulation.
Keep warm this winter with our range of boiler service and maintenance plans and home emergency insurance.
Boiler problems? Get your boiler up and running again with our boiler repair services
Need to replace your boiler quickly? We can help!
We've teamed up with BOXT, offering our customers £50 off a new boiler.
Driving electric cars (EVs) will help cut Britain’s carbon emissions. We have everything you need to drive electric – electric car leasing deals, home charging points and zero carbon EV tariffs(4).
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Energy Hub is accessible in MyAccount. It is available for residential smart metered customers that have both electricity and gas supplied by EDF on a single rate tariff, or those who are supplied electricity by EDF on a single rate tariff. The smart meter must also be commissioned.
Estimates based on a gas-heated detached home. Figures are based on fuel prices as of April 2022. Source: Energy Saving Trust for roof and loft insulation and cavity wall insulation.
sources:
All our residential fixed energy tariffs are backed by 100% zero carbon nuclear electricity, with the exception of our EV tariff which is backed with renewables. See our product table for more information.
UK Fuel Mix disclosure information, published by Government Department BEIS, recognises electricity from wind, solar and nuclear fuel produces zero carbon dioxide emissions at the point of generation.
The zero-carbon electricity purchased is supplied to the National Grid. Customers receive electricity via the National Grid, not directly from zero-carbon generators.
The below table summarises zero-carbon generation by company demonstrating EDF generating 32.4%. The data supporting the table below and the % values is sourced from a mixture of industry settlement data and the UK government renewable obligation database.
| ZERO-CARBON GENERATION SUMMARY BY COMPANY | 2020 | 2020 | |
| Supplier name | zero-carbon | GWh of zero-carbon electricity generation | % of overall zero-carbon electricity generation |
| EDF | zero-carbon | 37,968 | 32.4% |
| CENTRICA | zero-carbon | 9,101 | 7.8% |
| RWE | zero-carbon | 5,060 | 4.3% |
| E.on | zero-carbon | 2,195 | 1.9% |
| SSE | zero-carbon | 5,424 | 4.6% |
| ScottishPower | zero-carbon | 4,364 | 3.7% |
| Drax | zero-carbon | - | - |
| Orsted | zero-carbon | 9,523 | 8.1% |
| EPH | zero-carbon | - | - |
| Equinor | zero-carbon | 1,182 | 1.0% |
| Vattenfall | zero-carbon | 1,783 | 1.5% |
| Fred Olsen Renewables | zero-carbon | 1,100 | 0.9% |
| Macquarie | zero-carbon | 3,504 | 3.0% |
| Ventient Energy | zero-carbon | 562 | 0.5% |
| Statkraft | zero-carbon | 370 | 0.3% |
| Eneco | zero-carbon | 316 | 0.3% |
| Falck Renewables | zero-carbon | 251 | 0.2% |
| RES | zero-carbon | 320 | 0.3% |
| SGRE | zero-carbon | 245 | 0.2% |
| Greencoat | zero-carbon | 318 | 0.3% |
| Community Windpower | zero-carbon | 329 | 0.3% |
| OTHER | zero-carbon | 33,243 | 28.4% |
| TOTAL | zero-carbon | 118,805 | 100% |
