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Help and advice

Frequently asked questions:

Welcome to summer. Time to get a new boiler.

HeatSmart® – our smart thermostat - HeatSmart Smart Thermostat
If you’re worried your boiler won’t survive another beast from the east, now’s the perfect time to prep for winter with EDF Energy and Help-Link UK. For a limited time, you’ll get a free HeatSmart® professionally installed too, worth £199!(1)
Get a quote today

Boxes on floor in house

Moving home? Take us with you

Did you know you can take EDF Energy with you when you move house? It's really quick and easy. Fill out our home move form in MyAccount to set up your new account. We've created this useful checklist to help you remember everything when you're planning for the big day.

Plus we provide a range of insurance products to give you extra peace of mind when you're moving in to a new place. Check out our range. 

Don't move home without us
Looking for an award-winning energy supplier? - EDF Energy Winner of Best of the Big Six - Home Finances Awards 2017 Moneywise

Best of the Big Six

EDF Energy have been voted the Best of the Big Six in the UK for a second year running by Moneywise and have been highly commended for their customer service. 

Find out more about us

Privacy policy and notice

We respect your privacy and are committed to providing you with a clear understanding of how we use your data.

To find out about the ways in which we protect and use your data, please visit our Privacy Notice and Policy. 

Find out more

We’re increasing our Standard (Variable) prices

Due to the rising cost of wholesale energy, we're increasing our gas and electricity unit rates for customers on our Standard (Variable) tariff. The increase takes place on 31 August 2018. We’ll write to all our impacted customers explaining how to avoid this increase. We have a choice of fixed price tariffs, all with guaranteed no price rises. 

Choose a fixed tariff