We’re serious about great customer service at EDF Energy. For example, we try to answer all calls within 60 seconds to ensure our customers aren’t kept waiting. We’re also committed to ‘getting it right first time’, making sure that service is continually improved.
Join us in Hove and you’ll usually work in one of our main teams. The Welcome team welcomes new customers over their first 3-4 months of being supplied by EDF Energy – handling any teething problems. We also have a Homemovers team that helps customers when they move house, by closing or setting up accounts. The Contract Processing team collects and fills in missing customer information in order to efficiently process agreed contracts.
You’ll help to guide customers towards our online management system ‘MyAccount’ which means customers can switch energy tariff, submit meter readings, view and pay bills – all online.
Whether you start as a Customer Service Advisor or in a management role, you’ll find there are plenty of opportunities for you to progress. Everyone has an annual review meeting with their manager. Here you can talk about goals, ambitions, any skills you would like to develop and any training you think would be helpful. You can go a long way with EDF Energy. For example, you could start as a Customer Service Advisor and then with motivation, training and experience, become a Team Performance Coach and then a Team Manager. From here, you could become a Customer Relations Manager, and then possibly move higher still – up to Sales Director and beyond.
The most important things we look for are your strong customer service, problem solving skills and an understanding of the industry. We provide excellent training, and try to make sure that people on fixed term contracts who do well are moved to a permanent contract whenever possible.
- Good transport links to London and beyond
- 5 minutes from Portslade railway station (National Rail)
- Onsite parking
- Onsite occupational health facility
- Onsite canteen
- Near the seaside