Your electricity meter tells us how much electricity you’ve used and helps us to give you accurate energy bills. Reading your electricity meter is easy once you know how. Use our simple instructions to find out how your electricity meter works.
Your digital meter displays readings in one row of figures (single register) or two rows of figures (two registers). If you are logged in to MyAccount, the register code displayed will either be written on the meter itself or on a sticker positioned on the meter.
Reading a single register digital meter
Write down the numbers shown from left to right. Ignore the last figure marked 0.1
Reading a digital meter with two registers
If your tariff gives you lower priced off-peak electricity your meter may have two rows of figures like the one in the picture.
Typically the top row records the off-peak electricity you use. It is marked LOW or NIGHT.
Typically the bottom row records the normal rate electricity you use. It could also be marked RATE1 or RATE 2. Make a note of the markings as this will be useful when submitting your read later.
To take a reading, write down the numbers shown from left to right in both rows. Ignore the last figure marked 0.
Your dial meter comprises of six dials. These read from left to right.
You only need to read the first five dials - starting with the 10,000kWh dial on the left and stopping after the 1 kWh dial.
Don’t read the last dial on the right – it is for testing purposes only.
Remember that the dials move in opposite directions, as shown by the red arrows in the picture below.
Reading a dial meter
If the pointer falls between two numbers, always read the lower number – in Fig A you would write down the number 4.
If the pointer is directly over a number always record it – in Fig B you would write down the number 5.
If the pointer on a dial falls between 9 and 0, reduce the reading already taken for the dial on the left by one – for example, if your original recorded 5, reduce this to 4.
Following these instructions, the correct meter reading for the dial in the diagram will be 44928.
Your electronic meter always displays the charging rate currently in use – Rate 2 during the day and Rate 1 or Economy 7 at night. Please write down the rate showing and submit it with your reading.
Need more help reading your electricity meter?
There are lots of different electricity meters in use. If you need help reading yours, call us free on 0800 096 9000(1).
Please have your account number ready before calling us. You’ll find this on any letter or bill that we’ve sent you. It starts with ‘67’.
Your gas meter tells us how much gas you’ve used and helps us to give you accurate energy bills. Reading your gas meter is easy once you know how. Use our simple instructions to find out how your gas meter works.
If your meter measures in cubic feet (ft3) the display panel will show four digits before the decimal point.
If your meter measures in cubic metres (m3) the display panel will show five digits before the decimal point.
If you have a digital meter please remember the following points when you take a reading:
Record main digits only – main digits will be shown in black on a white background, or in white on a black background
Ignore red digits
Ignore digits inside a red border
Ignore printed zeros – 0
Ignore any numbers after a decimal point
For example, the reading for the digital meter shown below should be recorded as 6653.
If you have a dial meter, please remember the following points when you take a reading:
Adjacent dials rotate in opposite directions
Ignore dials marked ‘100 per rev’ and the large dial
Ignore red dials
Read the other dials from left to right; write down the number that the hand has passed
If the pointer falls between two figures, write down the lower figure. If the pointer falls between 9 and 0, write down 9
For example, the reading for the dial meter shown above should be recorded as 6653.