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Billing and Payments

It's easier and simpler to pay your
bills by Direct Debit

Relax. It's easier and simpler to pay your bills by Direct Debit

Reduce your workload - there's less admin

Avoid late payment interest charges - your bills are always paid on time

Potential to save money with access to a wider range of contracts/ tariffs

When you pay by Direct Debit, you're protected in three ways:

  • A money back guarantee from the bank in the event of any errors
  • Notice of payment amount or date changes
  • The right to cancel at any time

Complete the Direct Debit Instruction and email it to I&CRevManDDI@edfenergy.com

Paying by BACS or CHAPS?

To pay your bill by BACS or CHAPS, you’ll need to set up the payment through your bank. Just provide them with these details:

Account Name: EDF Energy Customers Ltd
Sort Code: 40-05-30
Account Number: 44151844
Bank: HSBC Bank plc, 60 Queen Street, London, EC4N 4TR
IBAN Number: GB25MIDL40053044151844
SWIFT Code: MIDLGB22
 

Once you’ve arranged the transfer, please email RemittanceAdvices@edfenergy.com with your EDF account number, payment amount and invoice number. This helps us allocate your payment correctly and without delay.

Remember:

  • BACS payments usually take three to four working days to clear
  • CHAPS payments clear the same day, but an administration fee applies

For other ways to pay

Please check the back of your bill.

Did you know the easiest way to pay is by Direct Debit? Download the Direct Debit form herethen email it to I&CRevManDDI@edfenergy.com

 

Payment and credit support / late payment process

It's important to pay your energy charges by the due date specified on your bill. 

If you're struggling to make payments, we're here to support you. 

Read more about our payment options

How to pay your EDF Bills

We want paying us to be simple and straightforward. That’s why we’ve created our How to Pay Pack - a practical guide with everything you need to make payments quickly and correctly. It covers:

  • How to make payments to the correct bank account
  • How to remit payments for consolidated parent accounts
  • The information you need to include on your remittance
  • Ready‑to‑use remittance templates to save you time
  • Clear dos and don’ts to help avoid delays or errors

View the How to pay pack 

View the remittance templates

MyBusiness

Take control and discover easy ways to manage your energy account online with MyBusiness.

Log in to view your bills, raise and track queries, and get immediate access to consumption data.

Understanding your bill

Understanding your bill doesn’t have to be difficult.

Use our interactive guide to help make everything clearer.

 

Your bill explained

Understanding what makes up your bill helps to manage your consumption and could cut your energy costs.

There are two sections to your bill.

  1. Billing invoice - this section summarises your account balance and recent charges. It explains what you need to do and by when.
  2. Billing detail - this section details how the different charges make up your total bill. You’ll see specific metering information, including the meter readings your bill is based on.

If you would like more information about what is featured in your bill, take a look at our Understanding your bill guide. 

Question about your bill? For contact details and opening times, head to our Contact Us page

Consolidate your bills

Consolidated bills are ideal if you manage lots of sites and use a centralised payment process. They help you stay on top of energy use across all your locations, while keeping admin to a minimum. With consolidated billing, you can:

  • Group accounts your way - by region, cost centre or any way you choose (see an example here)
  • Use your own reference numbers to make account management even easier
  • Add or remove sites whenever you need to
  • Pay for all your sites at once with a single payment each month

Why not add ebill? Get billing reports sent directly to your mailbox. Analyse your energy costs with access to a range of reports, or create your own. To find out more, download our eBill guide

Talk to us about consolidating your bills. Get in touch via our Contact Us page

Your troubleshooting guide to estimated bills

Estimated bills, rebills, engineers turning up at your building unannounced. These are the three main symptons of a problem with your electricity meter.

Check out our Troubleshooting Guide to see answers to frequently asked questions.

Do you need a credit refund from EDF?

  • From time to time your account may hold a credit balance due to new data received. In these instances you'll either receive a re-bill for a period already invoiced, or have a credit adjustment applied to your next invoice. These measures make sure that your account is accurate and that any balance due to you is returned.
  •  
  • Find out more about how to claim credit balances that are due to you

Balancing your account

We understand that your account can change, either because some or all of your sites move location or change to a new supplier. Your final invoice will tell you the balance on your account. This may be a debit or a credit, depending on the final reading taken to close your account.

Find out more about processing final balances when your site closes or changes supplier including refunds and payments

Paying the right amount of Value Added Tax (VAT) is fundamental for any business. You may be eligible for the reduced rate of VAT if you meet certain criteria.

VAT will normally be charged at the standard rate if the energy you use is solely for business or non-domestic purposes. VAT, which is also applied to Climate Change Levy, will be added to your bill.

A reduced VAT rate is available through a government concession for ‘low usage’ of electricity and gas. Where applicable, the reduction is applied automatically to your bill. The current low usage thresholds are:

  • Electricity - at or below 33 kWh per day during the bill period
  • Gas - at or below 145 kWh per day during the bill period.

if use is wholly or partly for domestic or charitable non-business purposes, that part of the supply qualifies for the reduction. This is known as ‘qualifying use’. You will need to complete a VAT Certificate of Declaration (for each account) advising us of the qualifying use.

Where there is 60% or more qualifying use (either domestic or charitable non-business), the whole of the supply is chargeable at the reduced rate of VAT. Your VAT Certificate of Declaration should, however, reflect your best estimate of the actual percentage of qualifying use. As per HM Revenue and Customs (HMRC) guidelines.

 Download the VAT form