Billing and Payments
It's easier and simpler to pay your
bills by Direct Debit
Relax. It's easier and simpler to pay your bills by Direct Debit
Reduce your workload - there's less admin
Avoid late payment interest charges - your bills are always paid on time
Potential to save money with access to a wider range of contracts/ tariffs
When you pay by Direct Debit, you're protected in three ways:
- A money back guarantee from the bank in the event of any errors
- Notice of payment amount or date changes
- The right to cancel at any time
Complete the Direct Debit Instruction and email it to I&CRevManDDI@edfenergy.com
Paying by BACS or CHAPS?
Account Name: EDF Energy Customers Ltd
Sort Code: 40-05-30
Account Number: 44151844
Bank: HSBC Bank plc, 60 Queen Street, London, EC4N 4TR
IBAN Number: GB25MIDL40053044151844
SWIFT Code: MIDLGB22
Once you’ve arranged the transfer, please email RemittanceAdvices@edfenergy.com with your EDF account number, payment amount and invoice number. This helps us allocate your payment correctly and without delay.
Remember:
- BACS payments usually take three to four working days to clear
- CHAPS payments clear the same day, but an administration fee applies
For other ways to pay
Please check the back of your bill.
Did you know the easiest way to pay is by Direct Debit? Download the Direct Debit form here, then email it to I&CRevManDDI@edfenergy.com
Payment and credit support / late payment process
It's important to pay your energy charges by the due date specified on your bill.
If you're struggling to make payments, we're here to support you.
How to pay your EDF Bills
We want paying us to be simple and straightforward. That’s why we’ve created our How to Pay Pack - a practical guide with everything you need to make payments quickly and correctly. It covers:
- How to make payments to the correct bank account
- How to remit payments for consolidated parent accounts
- The information you need to include on your remittance
- Ready‑to‑use remittance templates to save you time
- Clear dos and don’ts to help avoid delays or errors
MyBusiness
Take control and discover easy ways to manage your energy account online with MyBusiness.
Log in to view your bills, raise and track queries, and get immediate access to consumption data.
Understanding your bill
Use our interactive guide to help make everything clearer.
Your bill explained
Understanding what makes up your bill helps to manage your consumption and could cut your energy costs.
There are two sections to your bill.
If you would like more information about what is featured in your bill, take a look at our Understanding your bill guide.
Question about your bill? For contact details and opening times, head to our Contact Us page
Consolidate your bills
Consolidated bills are ideal if you manage lots of sites and use a centralised payment process. They help you stay on top of energy use across all your locations, while keeping admin to a minimum. With consolidated billing, you can:
- Group accounts your way - by region, cost centre or any way you choose (see an example here)
- Use your own reference numbers to make account management even easier
- Add or remove sites whenever you need to
- Pay for all your sites at once with a single payment each month
Why not add ebill? Get billing reports sent directly to your mailbox. Analyse your energy costs with access to a range of reports, or create your own. To find out more, download our eBill guide
Talk to us about consolidating your bills. Get in touch via our Contact Us page
Your troubleshooting guide to estimated bills
Estimated bills, rebills, engineers turning up at your building unannounced. These are the three main symptons of a problem with your electricity meter.
Check out our Troubleshooting Guide to see answers to frequently asked questions.
Do you need a credit refund from EDF?
- From time to time your account may hold a credit balance due to new data received. In these instances you'll either receive a re-bill for a period already invoiced, or have a credit adjustment applied to your next invoice. These measures make sure that your account is accurate and that any balance due to you is returned.
- Find out more about how to claim credit balances that are due to you
Balancing your account
We understand that your account can change, either because some or all of your sites move location or change to a new supplier. Your final invoice will tell you the balance on your account. This may be a debit or a credit, depending on the final reading taken to close your account.
The rate of VAT and CCL reduction will be automatically applied as determined by HMRC/Government at time of energy use.
Do I qualify for reduced VAT?
If your energy supply is used solely for business or non-domestic purposes, you'll normally pay the standard rate of VAT. Climate Change Levy (CCL) will also be applied where applicable.
You may qualify for reduced VAT if:
- Your energy use falls within HMRC's de-minimis limits, or
- Your supply is used wholly or partly for domestic or charitable non-business purposes (known as Qualifying Use)
De-minimis qualification
Reduced VAT may apply where your average consumption during the billing period is:
- Electricity: 33 kWh electricity per day, or 1,000 kWh per month
- Gas: 145 kilowatt hours per day, 4,397 kilowatt hours per month
De-minimis relief is assessed at premises level. Where supplies share the same postcode, we'll normally assume they're part of the same premises unless you tell us they're Standalone Premises on your VAT Declaration.
Qualifying Use
If your energy supply is used wholly or partly for domestic or charitable non-business purposes, that proportion of the supply may qualify for reduced VAT.
To help make sure you're charged the correct VAT and CCL rates, remember to complete a VAT Declaration whenever you need to claim VAT relief.
Find out more in our VAT for Business Customers guide
Making the most of your account