Billing and payments

Understanding what makes up your bill helps to manage your consumption and could cut your energy costs.

There are two sections to your bill.

1. Billing invoice - This section summarises your account balance and recent charges. It explains what you need to do and by when.
2. Billing detail - This section details how the different charges make up your total bill. You’ll see specific metering information, including the meter readings your bill is based on.

If you would like more information about what is featured in your bill, take a look at our Understanding your bill guide. 

If you have a specific query about your bill, please call 0845 366 3664.(1)

Depending on the size of your business you can get single site or consolidated bills. If you have 1 to 10 sites,  bills are best for customers with a few sites or no centralised payment processing system. You get a bill and payment summary for each site.

If you have over 10 sites

Consolidated bills are great for customers with many sites and a centralised payment processing system, making it easy to keep on top of all of your sites energy use. This option simplifies your admin. You can

• Group accounts together: by region, cost centre or any way you choose
• Choose your own unique reference numbers to manage your accounts easily
• Easily add or remove sites to your Consolidated Billing
• Pay in full for all your sites with one Direct Debit payment each month

To consolidate your bills, call 0845 366 3664.(1)

Get bills direct to your inbox. It’s quicker than the post and saves a few trees. You can analyse your energy costs using our free eBilling software which gives you access to a range of reports, or you can customise your own report.

• You can order eBilling through MyAccount

Paying the right amount of Value Added Tax (VAT) is fundamental for any business. You may be eligible for the reduced rate of VAT if you meet certain criteria.

VAT will normally be charged at the standard rate if the energy you use is solely for business or non-domestic purposes. VAT, which is also applied to Climate Change Levy, will be added to your bill.

A reduced VAT rate is available through a government concession for ‘low usage’ of electricity and gas. Where applicable, the reduction is applied automatically to your bill. The current low usage thresholds are:

• Electricity - at or below 33 kWh per day during the bill period 
• Gas - at or below 145 kWh per day during the bill period.

if use is wholly or partly for domestic or charitable non-business purposes, that part of the supply qualifies for the reduction. This is known as ‘qualifying use’. You will need to complete a VAT Certificate of Declaration (for each account) advising us of the qualifying use.

Where there is 60% or more qualifying use (either domestic or charitable non-business), the whole of the supply is chargeable at the reduced rate of VAT. Your VAT Certificate of Declaration should, however, reflect your best estimate of the actual percentage of qualifying use. As per HM Revenue and Customs (HMRC) guidelines.

• Find out more in our VAT charges for large businesses explained guide
• If you have a new 10-digit EDF Energy account number you can download a declaration certificate
• Learn about the government’s VAT guidelines

Climate change is widely recognised as the most important environmental challenge facing all countries today. There is growing scientific consensus on the potential impact on our climate of increasing concentrations of greenhouse gases.

CCL is a government initiative introduced in 2001 to encourage businesses to be more energy efficient to reduce greenhouse gas emissions and to help meet the UK’s environmental targets.

The levy is chargeable only on units/kWh used and not on any other part of the bill, e.g. the standing charge. VAT at the standard rate is added to CCL charges.

Separate CCL rates have been set for electricity and gas, and are index-linked, so likely to change on 1 April each year.

CCL Exemption

In certain circumstances, businesses will be wholly or partly excluded, or exempt, from paying CCL on their energy supply.

Legislation states: 

Where VAT is charged at the reduced rate, the supply is excluded from CCL
Where VAT is charged at the standard rate, CCL (plus VAT on CCL) will usually be added to the bill.

Domestic or charitable non-business use
If the electricity or gas supply is used wholly or partly for domestic or charitable non-business use, that part of the supply qualifies for the reduced rate of VAT and is therefore excluded from  CCL. If you haven’t already, you will need to submit a VAT Certificate of Declaration to advise us what percentage of the supply qualifies on this basis.

Business or non-domestic use and low usage
Under a government concession, ‘low usage’ of electricity and gas for business or non-domestic purposes is chargeable at the reduced rate of VAT, see VAT section above, and therefore automatically excluded from CCL (i.e. if the average usage during the bill period is at or below 33 units (kWh) per day of electricity and at or below 145 units (kWh) per day of gas). You don’t need to take any action.

For more information on whether your business qualifies for exemption, please visit the HMRC website.
 

The government has given the following types of supply full or partial relief from CCL.

Supplies that qualify for up to 100% relief:

• Some forms of transport
• Combined Heat & Power (CHP) schemes covered by CHPQA (Combined Heat & Power Quality Assurance certificate)
• For more information on whether your business qualifies for relief or exemption, please visit the visit the HMRC website.

Supplies that qualify for up to 90% CCL relief  

Government gives special consideration to energy-intensive industries given their energy usage and their exposure to international competition. Examples include major energy intensive processes such as steel, chemicals and cement, and agricultural sectors such as intensive pig and poultry rearing. These are typically decided by business processes rather than particular sectors and are decided on a case-by-case basis.

You could qualify for up to 90%* relief from the CCL through a Climate Change Agreement (CCA) if you agree to challenging targets for improving energy efficiency or reducing carbon emissions. For more information on CCAs and to see whether your business is eligible, visit the Environment Agency website.

*90% relief applies only to electricity supplies. Gas supplies may qualify for a maximum of 65% relief.

If you are eligible for relief, send a completed PP11 Supplier Certificate to us:

VAT-CCL Compliance Section
EDF Energy
Freepost
Admail ADM3814
London
WC1V 6AJ

You will also need to send the completed the PP10 paperwork to HM Revenue & Customs (HMRC). Learn about the government's VAT guidelines.

Please note: PP11s cannot be transferred from one supplier to another. You will need to ensure that an updated PP11 is submitted to the new supplier to ensure you continue getting relief. 

For further information contact HM Revenue & Customs by visiting www.hmrc.gov.uk