Your bill
Got a question about your bill? Chances are you’ll find the answer here.
- Why does my bill show a payment for the Climate Change Levy (CCL) and what is it for?
-
The Climate Change Levy (CCL) is a UK government tax imposed on certain supplies of energy (primarily electricity, gas, coal, coal products and LPG). The tax forms part of the government’s energy efficiency programme, designed to help reduce greenhouse gas emissions. The CCL was implemented on the 1 April 2001 and effects most businesses and public sector bodies that pay VAT at the standard rate on their energy bills. The CCL only applies to the amount of energy supplied. It does not apply to non-energy components of a bill, such as fixed, availability or transportation charges. Suppliers of the specified fuels are required to collect the levy on behalf of HM Customs and Excise. EDF Energy acts purely as a tax collector and makes no money from the levy.
For more information, visit our CCL page
- Why do I sometimes receive an estimated bill?
-
At EDF Energy, we aim to obtain at least 1 actual meter reading every 12 months, including meter readings taken by customers themselves. At other times, we may provide you with a bill based on an estimate. Estimates are based on your past energy consumption. At all times, we do everything possible to ensure absolute accuracy. If you receive an estimated bill that you feel is not accurate, please contact the Business Assist team with your own meter readings and we will be more than happy to amend your account.
To submit your reading, visit Submit a meter reading.
- Why does my bill cover a period I have already been billed for?
-
Occasionally, we may need to cancel an existing bill and re-bill your account for a specific period of time. This usually happens when an accurate meter reading is provided to replace the estimated figure used in the original bill.
The credit for the cancelled bill will show on the replacement bill.
If you receive an inaccurate estimated bill and would like to submit your own meter reading, visit Submit a meter reading.
- Why does my bill sometimes show VAT at different rates?
-
The level at which businesses pay VAT on their energy bill depends on their average energy consumption. If you use less than 33 units a day on average, you will be charged VAT at the reduced rate. However, if you use more energy, you will be charged VAT at the standard rate.
These rules are determined by HM Customs and Excise.
If your energy consumption is around 22 units a day, or if you would simply like to reduce your energy consumption, check out our energy efficiency tips for advice on saving energy and money. - How do I know when my off-peak/night rate/Economy 7 starts and finishes?
-
Your Economy 7 hours vary depending on your meter and the area in which your business operates. You will receive 7 hours at the low night rate between 12.00am and 8.00am.
- What tariff am I on?
-
Your tariff can be found on your bill under the heading 'Electricity you have used'.
- How do I read my bill?
-
Visit How to read your bill.