Meter readings
Accurate meter readings mean accurate bills. That’s why we’ve made it easy for you to submit your readings.
How to read your meter
Check out our guide for step‑by‑step instructions to make sure your readings are spot on.
Why not take a photo of your meter? It's helpful if something doesn't look right. We'll let you know how you can share it.
Only read your meter if it’s safe.
Send us your readings via MyBusiness
MyBusiness makes it easy to submit meter readings and view your consumption data. You can also download your bills. It's our one-stop account management tool.
Need to send multiple readings? No problem! Simply download our form and upload it in MyBusiness.
Time to get smart
Say goodbye to manual readings - book your smart meter upgrade today!
We'll work around you with dates and times to suit your business needs.
- Automatic readings – smart meters do the work for you, so no more manual readings
- Accurate bills - no more estimates, so you only pay for what you use
- Clearer insights – save cash and carbon with smart insights
- Get the best deals - Half-Hourly data will get you the best products and tariffs
Contact us
Still need help reading your meter?
Problems submitting your readings?
Think there might be a problem with your meter?
You'll find our contact details at the top of your bills.
If you have a dedicated customer service team, you can call them for more advice. Or you can call us on 0845 366 3664(1)
For more details and our opening times, visit our Contact Us page
24-hour emergency help
If you smell gas at any time, leave the area immediately and call the National Gas Emergency Service.
Gas emergency
Call: 0800 111 999
Power cut or electrical emergency
Call: 105
Or find your local DNO
Making the most of your account