NEPO Members Resource Centre
Welcome NEPO Members!
Save this page for everything you need to manage your account, plus resources and additional support.
Your Energy Team
James Lusby – Senior Relationship Manager
Darryl Pearson – Service Development Manager
Working in Partnership with NEPO.
New to NEPO & EDF?
EDF will invoice you on a monthly basis. Please note your account number will always be a 10-digit number.
Managing Your Account
Change of Tenancy (CoT)
Are you moving in or out of a site?
Please complete a Change of Tenancy (CoT) by filling out the online CoT form here, you’ll also need to download the COT Declaration here, complete it and attach to the online form.
If you need to complete a COT for more than 5 sites, then please download the Bulk CoT Form here – fill out an online form as usual for the 1st mpan only, then attach this form and include the extra mpans in the notes.
New Supply and Disconnections
New Supply
Do you need to get a new supply registered to EDF and a meter installed to get it working? Please complete our online form here – please ensure your local Distribution Network Organisation (DNO) have provided a certificate of confirmation to upload with your application. Please note, new supplies take around 8-12 weeks to process so please plan ahead.
Disconnections
Do you need to get a supply physically removed? Please complete our online form here
Meter Upgrades and Downgrades
Do you need to get a supply upgraded or downgraded?
This might mean making a NHH supply HH, or vice versa. If you do, we essentially treat that supply as being new, so a New Supply form needs completing in order for us to make the changes for you.
Please complete our online form here – please ensure your local Distribution Network Organisation (DNO) have provided confirmation of what changes are being made to the supply and upload those with your application. Once completed, please liaise with our team at CoMCQueries@edfenergy.com.
Please note, these changes take around 8-12 weeks to process so please plan ahead.
Viewing and processing Invoices
Site changes
Do you need to add a site to your portfolio from another supplier? Complete the Site Addition form here – please note this process takes up to 4 weeks from submission to get the site over to EDF.
If you’ve completed a COT into your name – please await confirmation from the team this is completed, then complete the site addition form to ensure it bills on NEPO contracted rates.
Payments
To set-up a DD or confirm BACS details please click here.
If you have any query on an outstanding balance, need a statement of account, request a refund, then please email NEPOCollections@edfenergy.com
Once payment is made, send your remittance to RemittanceAdvices@edfenergy.com and please ensure you confirm the 10-digit account number and invoice number to help us allocate it to your account correctly.
VAT and CCL
Do you need to update your VAT % and CCL? Download the VAT Certificate of Declaration form.
If you need to update more than 1 site, please download our Bulk VAT Form.
Please then send the completed form to VAT-CCLComplianceSection@edfenergy.com and copy in NEPOContractOperations@edfenergy.com.
Fuel Mix
As a NEPO Member you get to choose what Fuel your electricity is sourced from. You can discuss your options further by emailing NEPOContractOperations@edfenergy.com - but to see EDF’s fuel mix please click here
Metering
- HH Metering – Your meter operator is Stark, if you want to discuss the health of your HH meter then please contact Paul Hogland via servicedelivery@stark.co.uk and phogland@stark.co.uk
- NHH AMR and Smart Metering – Your meter operator is EDF, if you want to book a site visit to fix and/or replace your existing meter then please contact NEPOAppts@edfenergy.com. If you want to discuss anything else meter related then please contact MOPCustomerService@edfenergy.com
- Book a new Smart Meter click here – if you have any queries over Smart Meters then visit our FAQ page here
- Fault with your meter? Book a Meter Fault Appointment Request here
Market-Wide Half-Hourly Settlement (MHHS)
Click here to find out what this is and why it’s happening
Please pro-actively review your portfolios to ensure all your NHH meters are upgraded to Smart or AMR in order to comply
Queries
For day-to-day queries (invoices, balances, statement requests, meter appointments), email our dedicated Customer Services team at NEPOCustomerServices@edfenergy.com
For escalations or contract-related queries, email James and Darryl at NEPOContractOperations@edfenergy.com
Budgeting and Industry Insights
TalkPower – click here for expert energy analysis and insight for UK businesses.
Monitor: Non-Energy Costs Explained – view our TalkPower webinars here, including quarterly Monitor updates.
Educational Resources
Did you know EDF owns Hartlepool Power Station? You can easily arrange a free tour of the power station, it’s a really interesting day out for all ages!
Inspire Education Programme – Access free educational material here – a must for a teacher!
Making the Most of Your Energy
Procurement Made Simple
As a NEPO member, you have direct access to behind-the-meter energy solutions via our award-winning partners, including:
- EV Charging
- Solar PV & Battery Storage
- LED Lighting
- Metering & Data Services
- Decarbonisation & Optimisation
- Power Purchase Agreements (PPAs)
For more info on the Additional Services available to you, please take a look at the brochure below.
To discuss potential projects on your sites, get in touch using the enquiry form below.
Whatever your organisation's goals, we can help, from saving on your energy bills to switching to carbon-free energy sources.
Energy Tariffs
As your electricity supplier, we offer a range of fuel sources to suit your organisation, including renewable-backed, zero-carbon, and UK-based.
Generating electricity on-site? Apply for one of our Smart Export Guarantee (SEG) Tariffs
Sustainability
Take a look at our sustainability update
Net Zero
As well as being Britain’s biggest generator of zero-carbon electricity, we're supporting Britain's businesses and public sector to save cash and carbon through our range of net-zero solutions.