Depending on where you live in the country, and what your needs are, there are different ways of contacting us so that you get the right person to help.
- Emergencies & Power Cuts
- General Enquiries
- Complaints
- Where are our cables?
- Connecting to our Networks
In case of an emergency or Power Cut please contact:
London 0800 0280247
East of England 0800 7838838
(including East Anglia, Essex, Hertfordshire & Cambridgeshire)
South East 0800 7838866
(Kent, Surrey & Sussex)
Customers with hearing problems can use 0800 0153 312 (text phone only)
For more detailed safety and emergency information please click here
If you have an enquiry about issues including:
- Fuse up-grade
- Covering of Cables
- Disconnection of Electricity Supply
- Voltage Fluctuations
Telephone: 0845 601 4516 (8:30am to 5pm, Monday to Friday),
or by minicom on 0800 015 3312 (text phone only)
If you are unhappy or want to make a comment about our service, please write or call us:
Customer Relations
EDF Energy Networks
Fore Hamlet
Ipswich IP3 8AA
Telephone: 0800 028 4587
email: customer.relations@edfenergy.com
To locate our cables please contact the Plan Provision & Cable Watch team:
Plan Provision & Cable Watch Team
EDF Energy Networks
Fore Hamlet
Ipswich IP3 8AA
Tel: 0800 0565866
Fax: 08701 963782
The number is staffed from 8.30am to 5.00pm, Monday to Friday.
In an emergency, please contact the relevant emergency and supply failure number for your area.
If you want an existing electricity service to be repositioned, or a new connection to a streetlight, telephone kiosk, domestic, commercial or industrial property, then contact EDF Energy Networks.
All enquiries: 0845 2340040 (8:30am to 5:00pm, Monday to Friday)
Customers with hearing problems can use 0800 515152 (text phone only) or write to:
EDF Energy Networks
Bircholt Road
Parkwood
Maidstone
Kent ME15 9XH
For more information on Connections, please click here