Help and support
We're here to help you with your energy needs
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Troubleshoot
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We’re here to help you. Reach out in the way that works best for you.
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Emergency numbers
Use our guide to report issues and find out what to do in an emergency.
Read our guide
Struggling to pay?
We’re here to support you and find the best solution, whatever your circumstances.
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Applications for the Warm Home Discount are now open.
Customers in Scotland who need to apply for the Warm Home Discount can do so now, with applications open until the end of March 2026.
A smart meter can help you save
We're here to help you track your energy usage with a smart meter – see where you can save, as well as lower your carbon footprint. Upgrade your meter at no extra cost and receive more accurate bills. With a smart meter, you'll also benefit from;
- Being in control - see how much energy you're using
- Once installed, log into your energy account and sign up for our free Energy Hub(1) to give you more insight into your energy patterns
- If you use cards or keys, you can top up online
