Contact us by phone
Use the telephone numbers below to call us free of charge – but before you do, take a look at our questions and answers page. You may find the information you need there.
-
For gas emergencies, call the National Gas Emergency Service (24hr service)
0800 111 999†
-
Gas and electricity enquiries for existing customers
0800 096 9000†
-
Gas and electricity sales enquiries
0800 056 5927†
-
Direct Debit (Monthly or quarterly) set up
0800 096 2260†
-
Automated 24hr service
0800 015 1736†
-
Energy efficiency helpline
0800 096 9966†
-
Green Energy helpline
0800 051 1905†
-
Customers with special requirements helpline
0800 269 450†
-
Text telephone – for customers with hearing difficulties
0800 096 2929†
-
EDF Energy Pay As You Go (prepayment meter) enquiries
0800 015 1733†
-
Moving home helpline
0800 096 9000†
-
Meter reading enquiries
0800 096 9000†
-
Home improvements
0800 28 28 78†
-
Calling from abroad
+44 191 522 1201†