Understanding your bill

About your electricity bill 

This interactive guide has been put together to help you understand your EDF business bill. You can also download a handy PDF version

  • NB: This bill guide refers to the new style bill with a 10 digit account number
  • Use the orange numbers to navigate you through the guide for detailed explanations. 
    Summary page 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17

  • 1
    Contact details

    Our contact details are printed at the top of every page. Note that these may vary depending on your location, contract arrangements etc.

  • 2
    Account number

    This is the unique reference number for this invoice. Please quote this in any correspondence with us.

  • 3
    Invoice number

    Your invoice number comprises of 12 random digits, NB: Each subsequent invoice number is numerically greater than the previous.

  • 4
    Invoice period and Invoice issue date

    This section explains the period of time to which the charges refer and the date of issue of the invoice. You will need to use these fields should you wish to track sequential invoices.

  • 5
    Your reference

    This shows any reference number you may have provided to us to help you identify this account internally.

  • 6
    Rota Disconnection Code

    This single letter is your Rota Disconnection Code. Rota Disconnection is used in the case of severe shortages of energy and has to be authorised by the Secretary of State for Energy. The code is allocated on a postcode basis by your Distribution Network Operator (DNO) and determines the block you are assigned to should any planned disconnections be necessary (blocks would be turned off in rota). The code also identifies specific vital service supplies such as hospitals which are protected from disconnection.

  • 7
    Mailing address

    This is where we send your invoice.

  • 8
    Payment due date

    Specifies the date by which you have to pay the amount due from the date of the invoice.

  • 9
    Payment terms

    These are your agreed payment terms. If payment is by cheque or BACS please allow enough time to ensure payment is cleared by the due date.

  • 10
    Supply address

    The address that the charges in this invoice apply to.

  • 11
    Invoice summary

    Summarises all the individual charges within your bill and provides a total amount to be paid.

  • 12
    Account balance brought forward

    The amount of charges outstanding from your previous bill which have been brought forward.

  • 13
    Important account information

    The section includes important information about your bill and other services we can offer which may help your business.

  • 14
    Fixed and consumption charges

    Energy charges are broken down into fixed charges and consumption charges and can easily be tied back to the information in the detail section - see next pages.

  • 15
    Total additional charges

    Each line item total charge is broken down fully within the relevant section of the bill detail pages. Information on any additional charges you may have incurred can be found in the ‘Additional Service Charges’ section under ‘Charges and Adjustments’ reference point 29.

  • 16
    Climate Change Levy (CCL)

    CCL is a tax designed to encourage greater energy efficiency within businesses. CCL is charged per unit of energy used and is listed as a separate element on your bill.

  • 17
    VAT charges

    These are the rates of VAT applicable to the supplies of electricity. VAT will usually be applied at the standard rate. Whereas supplies that are wholly or partly for domestic or charitable nonbusiness use may qualify for the reduced rate of VAT.

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