Helping our customers during Coronavirus (COVID-19)

We’re taking a number of steps throughout our business to protect our staff’s well-being and ensure we minimise disruption to the services we deliver to you during this challenging time.

Our Scottish Procurement account management team are still available to answer your questions, but the time it takes to answer your query may be impacted. Instead of calling our office number:

  • Email - You can email us your query or if you’d like us to call you please provide a telephone number and we’ll contact you as soon as we can.
  • MyBusiness - The quickest and easiest way to get the information you need is to self-serve by visiting edfenergy.com/mybusiness Here you can download copy invoices, submit meter readings and export consumption data 24 hours a day. To support you, we’ve made a series of how-to videos.
  • Live Chat - We’re also on hand to answer your query online via Live Chat by clicking the Green ‘Chat’ button on your MyBusiness homepage.

Welcome to your Scottish Procurement energy centre

Save this page to your favourites - it's your energy centre to find everything you need to manage your account.

Are you being asked to do more with less? You're not alone. But don't worry we're here to help.
Our dedicated Talk Power programme for Scottish Procurement customers is designed to educate and inform. 

We'll keep this page regularly updated with the latest guides, webinars and events to help you keep ahead of the game in the energy market. Delivered by experts our interactive briefings will show you ways to save time, reduce costs and make your budget go further. 

 

We're currently experiencing some issues with Outlook. If you have any queries, please direct them to MyBusiness.

 

 

An update on non-energy costs

We know it can be hard to keep track of ever changing non-energy costs and keep on top of what this could mean for your business, but we're here to help. We'll provide you with recent updates and the effects of COVID-19 could have on those non-energy costs that make up roughly 65% of your energy bill.

Watch our on-demand webinar to get our experts view on non-energy costs and how they could be changing. You can download the webinar slides here

Triads: this year’s announcement and what it means for your organisation

The 2019/2020 Triad season recorded results not seen in recent history, further highlighting the difficulties businesses face in predicting when the peaks will be. Read as our experts break down what Triads are, what they mean for businesses, and how EDF’s own forecasting can help you to avoid the peaks. 

The Direction of Energy

Angela Hepworth, EDF Energy’s Director of Energy Policy and Regulation, helps you make sense of the big changes in the UK’s energy policy and regulation landscape to help you plot your path to success in 2020.

Targeted Charging Review update

Big changes have been announced to the way businesses are charged for the cost of maintaining the UK electricity network. To help you make sense of them, Peter Cork, one of our industry experts here at EDF Energy, talks through the changes and what they could mean for you.

Biogas and Biomass

Here’s an inspirational partnership between RAF Marham and Future Biogas for generators looking to sell their power without subsidies.

Billing, prices and managing your acount

Navigate around MyBusiness

Handy MyBusiness Video Guides

Click on the links below to watch the videos:
 

 

Your April 2019 Prices Explained

It's that time of year again when you will soon be receiving your new electricity prices (or billing rates) from us. These apply from 1st April 2019 to 31st March 2020.

In order to ensure you are kept informed and up-to-date, watch our webinar here where we help you understand the changes in your prices (particularly around fluctuating non energy costs).

How to prepare for changes to Climate Change Levy

This year two environmental charges that businesses and public sector bodies pay are changing significantly: 

  1. the Climate Change Levy
  2. and the Carbon Reduction Commitment.

Watch this video for quick overview. Steve Spittle, Account Manager for EDF Energy steps you through the key changes and what they will mean for your budget. 

YOUR BITESIZED BILL GUIDE

Watch as Sam Taylor, a Senior Account Manager at EDF Energy, talks you through different charges on your bill and opportunities to make savings.

Distribution

Transmission

Availability

 

Market Insight

For informed energy buyers. See the latest power, gas, oil, coal and other costs driving your electricity prices, with analysis from our traders.

Energy Efficiency

 

Your troubleshooting guide to accurate bills

Estimated bills, rebills, engineers turning up at your building unannounced. These are the 3 main symptons of a problem with your electricity meter.

Watch as Sam Andrews - Service Account Lead explains why they happen and what we do to get them back on track for you.

Check out our Troubleshooting Guide to see answers to frequently asked questions.

Get insight into your energy prices

Forecast your prices to plan ahead with your energy budget and be in control. 

  • Gain a high level total forecasted value, and in £/MWh for this year
  • See how we expect your budget to change
  • See a Current Year Cost Summary with a breakdown of how we view your energy costs this year
  • Make updates to how you expect costs to change and compare against a baseline value
  • See the volume we expect you to use and total expected costs broken down into the main elements that make up your bill
  • Finally, you'll find the breakdown of the volume and costs for each of your mpans included on this report


This is based on our best view of the elements which make up your energy price at the time the tool is created

webinar

Watch our webinars again

Latest Talk Power Blogs

Energy Solutions

A truly end‑to‑end energy solutions offering

We can help you buy energy better. We can also help you choose the right energy solutions designed to solve your very real business issues. Then we can do the rest too: we can manage, save, secure, co‑design, build, and even maintain those energy solutions for you over the long term.

Energy Solutions

Energy Efficiency

Flexibility

PowerNow

Installing a live energy monitoring system for your business is easier thank you think.

Power Purchase Agreements

Sell your electricity and renewable energy certificates through an EDF Energy Power Purchase Agreement.

electric vehicle infographic

Your guide to electric vehicles for business

Electric vehicles and fleets make a significant contribution to decarbonising our streets and we are keen to support businesses in making the change to sustainable driving. 

Case Study: Tower Hamlet's Council

A 25-year Joint Venture between Tower Hamlets Council and EDF Energy led to the creation of a low-carbon district heating system that has generated carbon savings, reduced energy costs and conserved a Heritage building at the heart of the refurbishment.

Demand Side Response

Organisations who can be flexible with their consumption are rewarded for shifting or reducing demand, or by making capacity available through onsite generation, when needed.

Keep connected. Keep informed.

Linking your business

Follow EDF Energy on LinkedIn to keep your business up to date on the latest news, blogs and industry events.

Find out more

MyBusiness

MyBusiness makes taking care of your energy is simple and time saving.