Welcome to your Scottish Procurement energy centre

Save this page to your favourites - it's your energy centre to find everything you need to manage your account.

Are you being asked to do more with less? You're not alone. But don't worry we're here to help.
Our dedicated Talk Power programme for Scottish Procurement customers is designed to educate and inform. 

We'll keep this page regularly updated with the latest guides, webinars and events to help you keep ahead of the game in the energy market. Delivered by experts our interactive briefings will show you ways to save time, reduce costs and make your budget go further. 

 

Helping our customers during Coronavirus (COVID-19)

We’re taking a number of steps throughout our business to protect our staff’s well-being and ensure we minimise disruption to the services we deliver to you during this challenging time.

Our SP account management team are set up to work from home, so if you need help please get in touch. 

The quickest and easiest way to get the information you need is to visit MyBusiness. Here you can download copy invoices, submit readings and export consumption data. We’re also on hand to answer your query online via Live Chat by clicking the Green ‘Chat’ button on your MyBusiness homepage.

Useful Contacts

General Enquiries

General Enquires

If your enquiry is regarding your invoices, payments, metering appointments or any other service related activity, then please contact your dedicated customer services team.

MyBusiness: www.edfenergy.com/MyBusiness
Email: SP@edfenergy.com
Telephone: 0845 300 4817

Mark Maclennan

Mark Maclennan

Senior Account Manager

If you would like to discuss anything regarding the contract you are on, adding additional value or to request a service review meeting then please contact Mark on:

Email:  Mark.Maclennan@edfenergy.com
Telephone: 07875 112 491 

 

Gemma Skett

Gemma Skett

Service Development Manager

If your enquiry is relating to a service escalation or to request a service review meeting then please contact Gemma on:

Email: Gemma.Skett@edfenergy.com
Telephone: 07875 100 773 

New Connections

New Connections

  1. Contact your Distribution Network Operator (DNO) for a new MPAN (13 digit supply point number):
    Scottish Power Distribution (MPAN 18 South of Scotland)
    - or Scottish and Southern Energy Networks (MPAN 17 North of Scotland)

  2. Complete the New Connections form
    Make sure you list your preferred Meter Operator (MOp) and Data Collector (DC) as well as contacting the metering agents to add the new MPAN onto your direct contract. EDF can offer these services via EDF Metering Services.
    Email - HHMOPContractsAdministration@edfenergy.com

    We'll work with your preferred agent to register your new MPAN, install your new meter & create an EDF account

    Contact details: Tel - 0845 366 3664 option 2 or Email - NewSupply@edfenergy.com
     

  3. When the meter has been installed, complete a Site Addition Form (SAF) if you'd like the site to be added to the Scottish Procurement Framework Rates
    Send the SAF to siteadditions@edfenergy.com
    We'll raise a contract for your new site
    The contract rates will be applied from the start date of the new supply.

Moving in

Moving in (taking over a supply)

Site already supplied by EDFSite not supplied by EDF


Complete the EDF Business Moves Form

We'll close the existing account and open a new account in your company name

Contact details:
Tel - 0845 366 3664 option 3
Email - BusinessMoves@edfenergy.com

Contact the existing Supplier

Find out who the existing Supplier is by calling MPAS on 0345 026 2554

You need to follow their process to put the account into your company name


For either scenario,
if you'd like the site to be added to the Scottish Procurement Framework rates,
you'll need to complete a Site Addition Form (SAF)

Send the SAF to siteadditions@edfenergy.com

We'll raise a contract for your new site
The contract rates will be applied from the date the Site Addition Form is received
 

Moving out

Moving out (disposing of a site)

Complete the EDF Business Moves Form

We'll contact the incoming customer to confirm the dates, close the existing account and open a new account in the new company name.

Contact details:
Tel - 0845 366 3664 option 3
Email - BusinessMoves@edfenergy.com

Disconnection Services

Disconnection Services

Complete the Termination of Supply Form

We'll work with the Distribution Network Operator (DNO) to arrange for your supply to be disconnected
We'll close the existing account once we've received confirmation that the supply has been terminated


Contact details:
Tel - 0845 366 3664 option 2
Email - ServiceRemovals@edfenergy.com

Latest updates

 

Targeted Charging Review:
Binoy Dharsi, Market Rules Advisor

We're here to help you understand everything you need to know about Ofgem's Targeted Charging Review.
 

Wholesale Market Update:
James Chaplin, Energy Trader 

The latest developments in the UK Power Markets and the outlook for prices

 

 

The road to Net Zero:
Kim Wilson, Senior Sustainability Leader 

The accelerating pace of climate change and rising climate anxiety makes the UK’s net zero 2050 carbon target a necessarily ambitious goal. Decarbonising our buildings, industry and transport is only possible with zero emission energy. Join us as we discuss the road to Net Zero, and how we can support your organisation reach your objectives.


Framework update and panel

Get the latest updates about the SP framework, and speak to the team in our panel discussion.

Your prices explained: April 2021

Watch here as Mark talks you through:

  • What influences your prices
  • Walk through the "Your Prices Explained" document
  • Non-Energy-Costs reconciliation process
  • and where to find continued support

Triads: this year’s announcement and what it means for your organisation

The 2020/2021 Triad season results are in!

With the increasing use of Triad avoidance schemes as well as flexibility solutions, such as Demand Side Response and the growing use of renewables, businesses are finding it increasingly difficult predicting when the peaks will be. In our latest blog, our experts simplify what Triads are, what they mean for businesses, and how EDF’s own forecasting can help you to avoid the peaks.

Billing, prices and managing your acount

Navigate around MyBusiness

Handy MyBusiness Video Guides

Click on the links below to watch the videos:

 

YOUR BITESIZED BILL GUIDE

Watch as Sam Taylor, a Senior Account Manager at EDF Energy, talks you through different charges on your bill and opportunities to make savings.

Distribution

Transmission

Availability

 

Smart and advanced meters

Smart and advanced meters are two meter technologies introduced nationally to help create the national energy infrastructure needed for a low carbon future.

We're now able to offer smart metering to our non-half hourly, profile class 1-4 business customers. But what's the difference between these and AMR meters, and how can I get one?

Market Insight

For informed energy buyers. See the latest power, gas, oil, coal and other costs driving your electricity prices, with analysis from our traders.

 

Your troubleshooting guide to accurate bills

Estimated bills, rebills, engineers turning up at your building unannounced. These are the 3 main symptons of a problem with your electricity meter.

Watch as Sam Andrews - Service Account Lead explains why they happen and what we do to get them back on track for you.

Check out our Troubleshooting Guide to see answers to frequently asked questions.

Energy Efficiency

Get insight into your energy prices

Forecast your prices to plan ahead with your energy budget and be in control. 

  • Gain a high level total forecasted value, and in £/MWh for this year
  • See how we expect your budget to change
  • See a Current Year Cost Summary with a breakdown of how we view your energy costs this year
  • Make updates to how you expect costs to change and compare against a baseline value
  • See the volume we expect you to use and total expected costs broken down into the main elements that make up your bill
  • Finally, you'll find the breakdown of the volume and costs for each of your mpans included on this report


This is based on our best view of the elements which make up your energy price at the time the tool is created

electric vehicle infographic

Your guide to electric vehicles for business

Electric vehicles and fleets make a significant contribution to decarbonising our streets and we are keen to support businesses in making the change to sustainable driving. 

Biogas and Biomass

Here’s an inspirational partnership between RAF Marham and Future Biogas for generators looking to sell their power without subsidies.

Case Study: Tower Hamlet's Council

A 25-year Joint Venture between Tower Hamlets Council and EDF Energy led to the creation of a low-carbon district heating system that has generated carbon savings, reduced energy costs and conserved a Heritage building at the heart of the refurbishment.