Hybrid heat pump system

We’re hitting pause on new applications for now. If you’ve already registered your details we'll be in touch soon.

If you're still interested in zero carbon heating solutions then take a look at our other products

What is a hybrid heating system?

Hybrid heating adds an energy-efficient air source heat pump (ASHP) to your existing heating system. Here's why it's worth getting a hybrid heating system:

  • Reduce your dependency on oil or LPG
  • Efficiently heat your home
  • Easy to install & you don't need to overhaul your entire heating system
  • Achieve a constant ambient termperature throughout your home
  • Reduce your carbon emissions

Is my home suitable for hybrid heating installation?

hybrid heat pump on the side of a modern house

Yes, if you:

  • Heat your home using oil or LPG
  • Own your home and have some outdoor space
  • Have a home internet connection
  • Have a working and serviceable existing heating system
  • Have loft insulation that's a depth of at least 150mm
  • Meet the scheme criteria (our team will talk you through this)
  • Have an annual heating bill at least £700
  • Do not have micro bore (biro size) piping or wet underfloor heating

Our hybrid heating offer is not available right now, but if you’re interested in heat pumps, or just need to find out more about it, fill out the contact form and one of our experts will be in touch to discuss your options

Taken out one of our hybrid heat pump offers?

For any customers who've signed up to our hybrid heat pump offers. This is what to expect.

A fully installed hybrid heat pump

  • Fully installed, state-of-the-art Samsung air source heat pump including installation and seven-year equipment warranty worth £8,000

Automatic smart heating controls

  • App-based intelligent heating controls to switch between your existing boiler and your new air source heat pump

Once installed you can benefit from

  • Metering subsidy of £1,610(1)
  • Zero carbon tariffs to lower your heating's carbon footprint
  • Annual heat pump service plan for £168 per year

What our customers say about hybrid heat pumps

I would definitely recommend this product its great on sustainability, cost savings and my home has never been more comfortable. I have been looking at heat pumps for some time but the initial upfront costs prevented me from proceeding. This deal has given me the ability to have a heat pump I have always wanted but with minimal upfront costs.

Steve, The Cotswolds

The experience from start to finish of getting the new system was very smooth. System is extremely efficient, easy to use and will be showing significant savings from our LPG bottles. I definitely recommend others to consider taking up the offer.

Simon, Exeter
loft insulation roll in attic

Have you thought about insulation?

A heating system is only effective if heat doesn't escape. A house with no insulation loses around 33% of heat through walls and 25% through the roof. Get insulation installed and save up to £530 per year on bills.

To be eligible for the Renewable Heat Incentive, your home needs adequate insulation. So, if you're concerned that your insulation isn't up to the requirements needed don't worry, we can help find an installer.

windmills generating renewable electricity

Zero carbon tariffs

As Britain's largest generator of zero carbon electricity(2), we offer a range of zero carbon electricity tariffs that our heat pump customers can take advantage of to lower their home's carbon footprint on the path to Net Zero.

Hybrid heating offer questions answered

Who installs my hybrid air source heat pump?

Our partner PassivSystems work with Samsung approved installers to carry out the installation. A standard installation usually takes three days. If you have any specific needs, then our team will discuss these with you. And should you need any additional work, they'll confirm the cost of this before they start. PassivSystems are working hard to serve our customers and keep everyone safe during the coronavirus pandemic. If you have any questions or concerns, our partners will be happy to help.

Will I be without heat during the installation?

Our expert engineers have designed the installation process to minimise any disruption to your heating. So during a standard installation, we’ll probably only need to switch off your boiler for a few hours during the day. If we don’t complete the installation by the end of the day, we’ll turn your boiler back on before we leave, so you’re not without heating at night time.

How do I control my heating?

You manage your heating controls through the PassivLiving portal or using the PassivLiving app on your phone – so you don’t even need to be at home to control your heating. You can create schedules for your heating and change the temperature or modify your settings.

Are there any restrictions on the types of homes that can have a hybrid air source heat pump?

The hybrid heating system can be installed in most homes that have suitable insulation and works with most heating systems. Find out if your home is suitable by submitting your details in our enquiry form. Bear in mind that if you live in a new build home, you might not be entitled to government paybacks. Visit our Renewable Heat Incentive page to find out more.

The air source heat pump needs to be in reasonable distance of your boiler, with a recommendation of no more than 15m of pipework between the heat pump and your boiler to prevent heat loss, which will impact the performance and efficiency of the heat pump. We will try to locate the heat pump outside near to an external facing wall closest to your boiler but it will not be possible if this is near a bedroom window, opening doors or within 1m of your boundary wall. It will need to be on a hard stand and needs enough space around it to allow for a good flow of air. The heat pump cannot be installed in a shed. When we carry out a survey of your home, our team will advise on where best to locate the heat pump.

What happens if I move home?

This works the same as any other renewable system that you have installed where you have an option to either pay the termination fee or the new homeowner will need to take over the contract – but we’ll help you sort this out (this process is known as the ‘transfer of assignment of right contract’).

What happens at the end of the contract?

You have the option to upgrade your heating to a full-electric heat pump solution, or enter into a new contract with us and to continue to use the advanced features of the smart controls.

If you choose not to sign a new contract, you’ll still own the heat pump, but you’ll only have access to basic functions within the smart controls.

Are air source heat pumps noisy?

All heating systems make some noise, but heat pumps can be quieter than traditional old boilers, which use oil or gas. An air-source heat pump can reach 40 to 60 decibels from one metre away, but it all depends on the type of pump and how it’s been installed at your home.

Who can I talk to if I have a technical question?

The tech team at PassivSystems – who work with Samsung to produce the hybrid air source heat pump – are on hand to talk through any technical questions you might have about how the system works or its installation. You can request a call back from them by filling in this form

Who do I contact if I have a complaint?

You can raise your complaint with us by emailing us. We’re also an approved member of Renewable Energy Consumer Code (RECC), so you can contact them if we’re not able to help.

How do I assign the RHI subsidy to EDF?

EDF Energy is participating in a scheme called the Assignment of Rights. This means that we can help homeowners cover the initial cost of installing a hybrid heat pump minus the one-off charge of £399 (incl VAT).

Once you're a Future Heat customer you'll need to apply for the RHI via Ofgem. They'll ask for your EPC and your Microgeneration Certification Scheme (MCS) number which we'll provide once your new system has been installed.

What will you need to do once your system's installed?

  • Go to Ofgem and apply for the RHI, assigning the payments to us within 14 days of installation
  • Apply for the MMSP scheme
  • Submit quarterly meter readings to Ofgem
  • Submit an annual declaration to Ofgem
  • Maintain the renewable heating system and ongoing RHI obligations

 
Even more support for customers through the Metering and Monitoring Service Package (MMSP)

Once you’re set up on the RHI, you’re are also able to request more financial support by applying for MMSP worth £1,610 once approved. The Future Heat system is MMSP ready which means you can monitor your new system's performance through the PassivLiving portal and installed meters.

If you use oil or LPG heating solutions, it's easier to switch to a low-carbon heating system with Future Heat. See if you’re eligible for a free no obligation survey.