Hybrid heat pump system

Use less Oil or LPG and worry less about running out - upgrade to a low-carbon hybrid heating system

£399 upfront + £14.99 per month

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Important information about COVID-19

All our partners are working hard to serve our customers and keep everyone safe during the coronavirus pandemic. If you have any questions or concerns, our partners will be happy to help

Pay just £48 for a hybrid heat pump system worth £8,000(1)

Turn your existing Oil or LPG heating system into a hybrid heating system and reduce your Oil or LPG boiler use by up to 80% for home heating(2)

Total cost
£1,658

£399 upfront cost(3)
£14.99 per month for seven years(4)

Subsidies available(1)
£1,610

£805 upfront payment
£115 per year for seven years

Pay only £48 for the system
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Why can't I save more with the Green Homes Grant?

Our hybrid heat pump offer works out cheaper than with the Green Homes Grant as EDF have subsidised the upfront cost for you and you would have to buy a new boiler under the Green Homes Grant.

  • The upfront cost is dependent on EDF recovering their costs through assignment of the RHI payments and meeting the eligibility criteria.

What's included with the hybrid heat pump offer?

A fully installed hybrid heat pump

  • Fully installed, state-of-the-art Samsung air source heat pump including installation and seven-year equipment warranty worth £8,000

Automatic smart heating controls

  • App-based intelligent heating controls to switch between your existing boiler and your new air source heat pump

Once installed you can benefit from

  • Metering subsidy of £1,610(1)
  • Zero carbon tariffs to lower your heating's carbon footprint
  • Annual heat pump service plan for £168 per year
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See how much you can save on running costs with a hybrid heat pump vs Oil or LPG boiler

£

Reduce your Oil or LPG boiler use for home heating by up to 80%(5)

EDF's hybrid heating solution makes it simple and affordable to reduce your dependency on Oil or LPG, and it's backed by the consumer protection agency Renewable Energy Consumer Code (RECC).

In addition, we're working with expert installers PassivSystems, who are accredited by the Microgeneration Certification Scheme (MCS) and TrustMark, the Government Endorsed Quality Scheme.

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How a hybrid heat pump works

What is a hybrid heating system?

Hybrid heating adds an energy-efficient air source heat pump (ASHP) to your existing heating system. Here's why it's worth getting a hybrid heating system:

  • Reduce your dependency on oil or LPG
  • Efficiently heat your home
  • Easy to install & you don't need to overhaul your entire heating system
  • Back up heat if your boiler stops working
  • Reduce your carbon emissions

Hybrid heat pump grants - why your heat pump costs £399

The Renewable Heat Incentive (RHI) scheme allows EDF Energy to recover the cost of equipment and installing the hybrid heating system, minus the one-off charge of £399.

Once the heat pump and smart controls have been installed, you'll need to assign your RHI grant payments to us. You'll also need to register the system for any other scheme requirements.

Find out more

What our customers say about hybrid heat pumps

The experience from start to finish of getting the new system was very smooth. System is extremely efficient, easy to use and will be showing significant savings from our LPG bottles. I definitely recommend others to consider taking up the offer.

Simon, Exeter

It really has only cost us £99 and great to know that the monitoring and service plans are relatively inexpensive too over the period of the scheme - in fact the extra government grant practically covers these costs.

Simon, Bridgwater

Is my home suitable for hybrid heating installation?

hybrid heat pump on the side of a modern house

Yes, if you:

  • Heat your home using oil or LPG
  • Own your home and have some outdoor space
  • Have a home internet connection
  • Have a working and serviceable existing heating system
  • Have loft insulation that's a depth of at least 150mm
  • Meet the scheme criteria (our team will talk you through this)
  • Have an annual heating bill at least £700
  • Do not have micro bore (biro size) piping or wet underfloor heating

If you’re interested in hybrid heating, or just need to find out more about it, fill out the contact form and one of our experts at PassivSystems will be in touch to discuss your options

Book a survey
loft insulation roll in attic

Have you thought about insulation?

A heating system is only effective if heat doesn't escape. A house with no insulation loses around 33% of heat through walls and 25% through the roof. Get insulation installed and save up to £530 per year on bills.

To be eligible for the Renewable Heat Incentive, your home needs adequate insulation. So, if you don't have any, take advantage of the Green Homes Grant to get 66% off the cost.

Learn more about insulation
windmills generating renewable electricity

Zero carbon tariffs

As Britain's largest generator of zero carbon electricity(6), we offer a range of zero carbon electricity tariffs that our heat pump customers can take advantage of to lower their home's carbon footprint on the path to Net Zero.

Get a zero carbon tariff

Hybrid heating questions answered

Who installs my hybrid air source heat pump?

Our partner PassivSystems work with Samsung approved installers to carry out the installation. A standard installation usually takes three days. If you have any specific needs, then our team will discuss these with you. And should you need any additional work, they'll confirm the cost of this before they start.

Will I be without heat during the installation?

Our expert engineers have designed the installation process to minimise any disruption to your heating. So during a standard installation, we’ll probably only need to switch off your boiler for a few hours during the day. If we don’t complete the installation by the end of the day, we’ll turn your boiler back on before we leave, so you’re not without heating at night time.

How do I control my heating?

You manage your heating controls through the PassivLiving portal or using the PassivLiving app on your phone – so you don’t even need to be at home to control your heating. You can create schedules for your heating and change the temperature or modify your settings.

Are there any restrictions on the types of homes that can have a hybrid air source heat pump?

The hybrid heating system can be installed in most homes that have suitable insulation and works with most heating systems. Find out if your home is suitable by submitting your details in our enquiry form. Bear in mind that if you live in a new build home, you might not be entitled to government paybacks. Visit our Renewable Heat Incentive page to find out more.

The air source heat pump needs to be in reasonable distance of your boiler, with a recommendation of no more than 15m of pipework between the heat pump and your boiler to prevent heat loss, which will impact the performance and efficiency of the heat pump. We will try to locate the heat pump outside near to an external facing wall closest to your boiler but it will not be possible if this is near a bedroom window, opening doors or within 1m of your boundary wall. It will need to be on a hard stand and needs enough space around it to allow for a good flow of air. The heat pump cannot be installed in a shed. When we carry out a survey of your home, our team will advise on where best to locate the heat pump.

What happens if I move home?

This works the same as any other renewable system that you have installed where you have an option to either pay the termination fee or the new homeowner will need to take over the contract – but we’ll help you sort this out (this process is known as the ‘transfer of assignment of right contract’).

What happens at the end of the contract?

You have the option to upgrade your heating to a full-electric heat pump solution, or enter into a new contract with us and to continue to use the advanced features of the smart controls.

If you choose not to sign a new contract, you’ll still own the heat pump, but you’ll only have access to basic functions within the smart controls.

Are air source heat pumps noisy?

All heating systems make some noise, but heat pumps can be quieter than traditional old boilers, which use oil or gas. An air-source heat pump can reach 40 to 60 decibels from one metre away, but it all depends on the type of pump and how it’s been installed at your home.

Who can I talk to if I have a technical question?

The tech team at PassivSystems – who work with Samsung to produce the hybrid air source heat pump – are on hand to talk through any technical questions you might have about how the system works or its installation. You can request a call back from them by filling in this form. 

Who do I contact if I have a complaint?

You can raise your complaint with us by emailing us. We’re also an approved member of Renewable Energy Consumer Code (RECC), so you can contact them if we’re not able to help.

How do I assign the RHI subsidy to EDF?

EDF Energy is participating in a scheme called the Assignment of Rights. This means that we can help homeowners cover the initial cost of installing a hybrid heat pump minus the one-off charge of £399 (incl VAT).

Once you're a Future Heat customer you'll need to apply for the RHI via Ofgem. They'll ask for your EPC and your Microgeneration Certification Scheme (MCS) number which we'll provide once your new system has been installed.

What will you need to do once your system's installed?

  • Go to Ofgem and apply for the RHI, assigning the payments to us within 14 days of installation
  • Apply for the MMSP scheme
  • Submit quarterly meter readings to Ofgem
  • Submit an annual declaration to Ofgem
  • Maintain the renewable heating system and ongoing RHI obligations. 

 
Even more support for customers through the Metering and Monitoring Service Package (MMSP)

Once you’re set up on the RHI, you’re are also able to request more financial support by applying for MMSP worth £1,610 once approved. The Future Heat system is MMSP ready which means you can monitor your new system's performance through the PassivLiving portal and installed meters.

If you use oil or LPG heating solutions, it's easier to switch to a low-carbon heating system with Future Heat. See if you’re eligible for a free no obligation survey.